"All in all I am very happy with the service I receive from Westwood!"

Jamie was fabulous!  I have NO issues with my experience at Westwood Honda.  Actually, it's the first car I've bought at Westwood, but I've had 2 other CR-V's.  ALL of my maintenance has always been with Westwood however I've gone through leasing agencies in the past.  I love the guys in the service department and they recommended Jamie when I asked.  So, all in all I am very happy with the service I receive from Westwood.

D.D. (Jan 2012)

"We would definitely recommend Westwood Honda!"

I am extremely pleased with our recent Honda CRV purchase.  Love the car, going from a VW Golf to a CRV, I am higher up and have lots of space.
 
We would definitely recommend Westwood Honda, I have already told many people how pleased we are with the service that Jamie Fisher gave us.  He is very knowledgeable about the vehicles that he is selling, Jamie's very friendly and made us feel comfortable while negotiating our purchase. 
 
Thanks very much for such a positive experience with our CRV purchase

L.D.B. (Oct 2011)

"I will continue to purchase from Westwood Honda and tell my friends where to purchase the best vehicles from the best people!"

I purchased another vehicle from you this past weekend and I was impressed with the young lady in the business office named Maureen. I purchase from Westwood Honda because of Hooshy and the service I continue to receive but my wife and I were also very happy with the service from Maureen. Thank you for hiring great staff. I will continue to purchase from Westwood Honda and tell my friends where to purchase the best vehicles from the best people.

I.M. (Oct 2011)

"We have always found all the people at Westwood Honda to be friendly and accommodating whether it's the sales, service, reception, or parts department!"

Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 This is our fourth vehicle that we have purchased from Westwood Honda and specifically, Peter Tudhope. Peter is a very personable gentleman, and we have always enjoyed speaking with him even if we weren't in the market for a new car. We bought our first Honda back in 1991 so it's been a few years. We have always found all the people at Westwood Honda to be friendly and accommodating whether it's the sales, service, reception, or parts department. Purchasing a new vehicle is a big event in our lives and as in the past in was made as pleasant as possible thanks to Peter and Maureen (Moe). We look forward to many years of reliable and pleasurable driving in our beautiful, new CRV!

J.L. (Oct 2011)

"I can tell you that you are the class act in the Coquitlam/Port Moody area!"

This is the second car I have purchased from Jamie and I believe the 5 or 6th  that my extended family has purchased from your dealership.  Thus far, we have had a very positive experience!  Before purchasing this vehicle I visited all of the other dealers in the area.  I can tell you that you are the class act in the Coquitlam/Port Moody area.

Regarding my recent purchase, Jamie has been fantastic to work with and so far everyone connected with the purchase has also been great!

I have been discussing my experience with my colleagues at work as an example of a sales process that I hope our company can emulate.  We are not as good as Westwood Honda yet, but hopefully someday we will get there.  If your general manager had time, I would love to talk to them about how the dealership and or Honda makes the sales experience as good as it is. 

In short, very happy customer

R.D. (Oct 2011)

"I have to say that my experience with Phil was hands down, the best of all of them!"

A few months ago I started looking around for my first brand new car.  I have owned a lot of used cars and decided it was time for a brand new one.  I am constantly doing research on all types of cars so I had a good idea of what I was looking for. I need a car thats cheep on gas, reliable, and has affordable monthly payments.  I ended up choosing a 2012 Honda Civic EX.

Along the way, I visited Mazda, Toyota/scion, Nissan, Hyundai, Kia, Ford, Chevy, Chrysler, and of course Honda.  I knew that I didnt want a domestic vehicle but I had to compare.  I have to say that my experience with Phil was hands down, the best of all of them.  Phil didnt try to ram a car down my throat like the other guys, he listened to what i wanted and simply showed me the car.  On the test drive, instead of trying to sell me the car, he just let me drive it. Unlike any other dealership I went into,  I really feel like he let me decide that the car was great for me.  Phil was knowledgeable, informative and friendly.  He turned a normally dreadful experience into a pleasant one.

This is the third Civic that I have owned. I had a 1977 (an inheritance from my grandmother) and 1983 Civic that both had over 300,000 KM on them before they packed it in!  I hope this 9th generation Civic treats me just as well!  Thank you again for the great service.

M.K. (Oct 2011)

"The service at Westwood is bar-none the best!"

We've been to a few Honda dealerships/service departments around and I can honestly say that the service at Westwood is bar-none the best. Not just this time, but always. Don in service helped us out yesterday and he called me a few times with updates on our Oddesey. It was great to have the explanations and details on what was being done to my car as it was being done. Really, really excellent service! Well done!

S.C. (Sep 2011)

"Totally amazing. My wife and I both agree that everyone at Westwood Honda is fantastic!"

Hi Ruth.   Our recent car buying experience was exceptional!  The staff went out of their way for us as we were ending a lease with "Richmond Imports" who were not easy to deal with, too say the least.   Mel and Rick dealt with it so we never had to talk to them.  We have been coming to Westwood Honda for all of our servicing for the past 6 years and have had nothing but exceptional care and attention from the service department.  Stu and Gerald are fantastic to deal with.   We have never had the experience and attention shown to us when purchasing a new vehicle like we have just received from Peter and everyone at Westwood Honda.  We have never had anyone go over everything with us in our new vehicle the way Peter did.  Totally amazing.   My wife and I both agree that everyone at  Westwood Honda is fantastic!  100% fantastic!   Don't change a thing!  Thx.

B.R. (Sep 2011)

"...They even organized a test parking experience in my garage!"

Both Hooshy and Mel were able to answer all my questions and they even organized a test parking experience in my garage as I was not sure if the odyssey would fit.  It made it with inches to spare but that was good enough for me to go ahead with the purchase.

All the other people I dealt with for the paper work were also very good and ensured everything went smoothly.

T.F. (Sep 2011)

"Thank you for making it an enjoyable experience all round!"

The staff there were all very knowledgeable and helpful with finding the right car to fit my needs. My daughter had previously purchased a used Honda from your dealership and felt that I would find the same experience. The salespeople that I dealt with, both Phil and Jamie, let me take my time and were very patient with letting me make my decision. I am completely loving my new car. Thank you for making it an enjoyable experience all round.

J.F. (Sep 2011)

"I felt very proud to be able to tell my story and let them know how much I enjoy dealing with Honda!"

I would like to personally tell you how satisfied I am with the Westwood Honda Service Department. I especially give my two thumbs up to Stu. I seem to deal with him the most and really enjoy talking to him. He explains everything in a manner that I can understand. When i do not understand he is patient in re-explaining himself. (I am not to automobile inclined) Not only is his service professional, he is also very personable. I really enjoy coming in to service my car and have a chance to say 'hello'
 
I am a very satisfied Honda owner and can't wait until I finish school and can upgrade to a newer model Honda. I currently am driving the 2002 Honda CRV :)
 
As a matter of fact I have a small personal story for you that you may appreciate.
 
On Tuesday night I was out to dinner with a party of 8. Somehow we started talking about our vehicles. I know of three people who are very close to me that deal with Chrysler. Two deal with Coquitlam Chrysler and one deals specifically with Maple Ridge Chrysler. These three people have nothing but horror stories to tell about these dealerships and how they lie, cheat, and are just a huge pain to deal with. They could all go on for hours about how they dislike dealing with them! I felt very proud to be able to tell my story and let them know how much I enjoy dealing with Honda and when I walk in to door and Stu recognizes me he says 'Hi Allisha'. Walking into a place where you only go once in a while and they remember your name means a lot!!! Though my friends and family's vehicles are all newer than mine I wouldn't trade them vehicles even if they paid me!!!

A.V. (Aug 2011)

"Our expectations are high; but so is our confidence based on our initial experience with Westwood!"

My wife Jodie and I found our recent experience in dealing with Westwood Honda to be very satisfying and positive. Our salesperson ? Winnie Lee ? was very patient and ensured that each and every question we had ? and I'm afraid there were a lot of them ? were answered fully and clearly.

I would like to single out the Sales Manager, Rick Applegath, for his professionalism, warm and open personality, and his willingness to craft a mutually fair deal. To be more specific, the Honda Odyssey we ultimately ended up leasing was neither the best-priced, nor the most powerful and feature-laden of the ones we looked at; and Honda Canada has a long way to go to make their leasing and finance rates competitive on their mini-vans. That being said, the fact that we did settle on a Honda was a testament to Rick's integrity, trustworthiness, and belief in his product; we concluded that if there were any post-purchase deficiencies that cropped up, then Rick, Winnie and the Westwood team would do whatever it took to make things right with the minimum of fuss and expense. That, in the final analysis, was worth more than a good lease rate or a few extra features. So Honda Canada needs to be particularly appreciative of their commitment and efforts.

There really is nothing that I would say to Westwood that they really need to improve on at the local level; this is the first Honda product we've bought, after a long line of Mercedes-Benz products. Our expectations are high; but so is our confidence based on our initial experience with Westwood.

S.S. (Aug 2011)

"On a scale of 1-10 we would give [Mike] a perfect 10 and even more without hesitation!"

My family (myself, my husband and my daughter) are really happy about our experience at your location.
 
We came in thinking to get a used car of value around $10,000 dollars and went out with a brand new 2011 Honda Civic. All because of Mike. He is the first one who walked to us and greeted us with a big smile when he saw us coming in from the door. He asked us about what we needed and took time to show us more than a few different cars. He is really knowledgeable about your products; super polite and professional. You probably know by our names that we are tough bargainers, we have to admit Mike is even a tougher salesman in a good sense. He is very patient with us during the process. So we walked out believing we got the best deal of the car and service. On a scale of 1-10 we would give him a perfect 10 and even more without hesitation.
 
Kudos to your management for hiring and training your staffs so well. We'll for sure let our relatives and friends know about your location if they want to buy cars.
 
Please let Mike know that we are so happy with our new car and his service. Keep up the good work!!!

R.Z. (Aug 2011)

"I can count on Westwood Honda to maintain my vehicle properly!"

 I brought my CRV in on an emergency basis without an appointment and was very fortunate to be met by Don Preston at your service desk. He immediately responded to my problem by documenting the issues and promised to have the vehicle looked at as soon as possible.
 
He promised to call me as soon as he had news about the problem and did so within 90 minutes. He advised of the mechanical issues and promised to have the work completed by end of the work day. I was very pleased to hear from him 2 hours later advising the car was ready for pickup.
 
Although Westwood Honda is not near my home in Maple Ridge, I will be scheduling all major future work at your facility in the future. I previously was a customer of Marv Jones Honda and had a very bad experience with them last fall. It will be nice to know I can count on Westwood Honda to maintain my vehicle properly in the future.
 
I would like to compliment and thank Don Preston in particular, as well as all who were involved in repairing my vehicle.  Although this is only the second time I have had work done on my vehicle both experiences were very professional and satisfying. Kudos to you and your staff.

G.G. (Aug 2011)

"Thanks for the great experience every time!"

I am always pleased with the the level of service provided by Westwood Honda. I love the pick up and drop off service it saves me from having to bum a ride from a friend. When my car was not ready on time I got a call to let me know that they were running behind. There is nothing more annoying than when you are left in the dark. I appreciated that very much.
I usually deal with Gerald and it always amazes me how he remembers my name. He is efficient, informative and I feel confident that the information I get from him is honest and reliable.
Thanks for the great experience every time.

F.M. (Aug 2011)

"I was very happy with the service that I received at your service centre and have already recommended it to family and friends!"

I was in this past week getting my car serviced and I'd like to compliment you and your staff for on the exceptional customer service that I received.  Specifically, Don, the gentleman at the front desk.  He was friendly, courteous, and very helpful.  When I called to get a quote for the work that was to be completed, he provided me with up front information and made me feel confident that I would be well served at your service department.  When I returned to pick up my car, Don thoroughly explained the work that was done and any upcoming service that I would need to maintain my car.  Even after I noted that I wasn't happy with my experience at another Honda service centre, Don handled my complaint without 'bashing' the other dealership.  I was very happy with the service that I received at your service centre and have already recommended it to family and friends (my parent's will be making an appointment to have their Accord serviced there in the next couple of weeks).  As a manager, you should feel great that you have someone like Don working directly with your clients.  As I see it, he is definitely an asset to your team!

A.V. (Aug 2011)

"Promises are fulfilled exactly as stated or better!"

Based on years of experience in car dealerships, one does not expect the level of friendliness that is delivered by service staff at Westwood Honda. People know who I am and make me feel that I matter to them. Promises are fulfilled exactly as stated or better. I am able to concentrate on work while I wait for my car...the area where the workstations are placed is relatively quiet. The whole experience goes smoothly, on every occasion.

J.C. (Jul 2011)

"We have been a customer with this dealership for 7 years now and the service has always been great!"

We have been a customer with this dealership for 7 years now and the service has always been great. Also we have found the staff to be both courteous and friendly. No doubt the best dealership we have dealt with.

H.B. (Jul 2011)

"I have had excellent service every time I have come to Westwood Honda!"

Always very helpful, very friendly, always giving me updates on what needs to be done and what has been done on my truck.  The price is always what was quoted--No surprises, that's nice. They always had a vehicle for me to get to and from work.  Always informing me on the status of my truck, when it will be ready, how much it will cost and what they have done, explaining everything completed on my truck.  I have had excellent service every time I have come to Westwood Honda -- Thanks

C.D. (Jul 2011)

"It saved me an extra trip back to the dealership and made me really happy!"

I don't recall my service advisor's name from the last visit, however she went out of her way to find the tires I requested in the same day rather than me having to wait for them to be shipped in.  It saved me an extra trip back to the dealership and made me really happy!

L.C. (Jul 2011)

"Your people have put a whole new spin on buying a car from a dealership...we had a good experience all the way around!"

Your people have put a whole new spin on buying a car from a dealership - as late as it was that night and as busy as it was (end of month)  all were chipper and we had a good experience all the way around!  Keep it up - you don't see that very often!  The car is all we expected, and every dent has disappeared - didn't expect them all to go away but do appreciate it, and right up to a full tank of gas.  That was a new experience!

Phil called last night to see how everything was going - and so far so good - if it had to be a used car this one seems to be doing fine, and hopefully it will last me a few years.

Thanks again to all your staff - keep them smiling, it's important!

I.G. (Jul 2011)

"This really was one of my easiest car purchases yet!"

This really was one of my easiest car purchases yet. I already spread kuddos to the whole team, from Peter, to the sales support team, to even the service department. Everybody was very professional and courteous to me.  Westwood is a great place to get a decent car, and I spread the word as often as I can to my friends and co-workers, hopefully they don't get too tired of hearing me.

Thank you once again for being a solid, reliable and customer oriented place to get a car.

P.S. (Jun 2011)

"I have yet to have a bad experience at Westwood!"

Thank you for your email because it gives me an opportunity to rant and rave about Gerald Brown and his partner, (Stu). Back to Gerald, he is a gem, whatever you do make sure you keep him. He is good, I have never posed a query or question to him yet, that I can remember, that he cannot answer or find an answer. Over the years I have dealt with many service people with different auto dealers and Westwood Honda are if not the best they are in the top three. For almost 25 years I worked for the Ministry of Labour, Provincial Apprenticeship Branch and met many people in your industry and had many meetings with the Automobile Retailers Association over the years, so I do have a working knowledge of how difficult it can be to get well trained courteous staff in the service area, they would rather be mechanics. "I have yet to have a bad experience at Westwood, and I know that many customers do not continue to use the service department of the dealerships were they first purchased their vehicle. I will continue to have my Honda Accord at your Service Centre as long as I own it and can afford to do so, with Gerald around that will be no problem. Thanking you and your staff. By the way in case I didn't say this Honda make superb cars especially the Accord like mine.

M.H. (Jun 2011)

"I'm always happy with the service I get at Westwood!"

I'm always happy with the service I get at Westwood. The prices are always reasonable, and I never feel pressure to do any unneeded servicing etc, like I have experienced at other dealerships service departments in the past.

C.G. (Jun 2011)

"Service was professional and really friendly!"

Service was professional and really friendly, I was well explained in advance of all the findings in my car and went through them with Don to see which ones were needed he most.
 
Great people great service.
Thanks

E.M. (Jun 2011)

"Once again we received excellent customer service above and beyond from Stuart!"

Just wanted to let you know that once again we received excellent customer service above and beyond from Stuart. Not only did he recommend and explain the necessary service/ repairs, he researched IPOD adapters for us. When we arrived at 6:00pm to pick up our vehicle he took the time to explain our service to us in detail and suggest an adapter, even though his work hours had ended.

Our immediate family and extended family all drive Honda's, and of course we always recommend Stuart and Westwood Honda.
Our second vehicle is also a Honda with over 300,000  km and we still have it serviced regularly at your dealership because of Stuart's knowledge and excellent customer service skills.

Thanks again for such wonderful service.

R.B. (May 2011)

"I have always had a positive experience whenever I bring my vehicles in for service!"

I have always had a positive experience whenever I bring my vehicles in for service.

There are a few moments that stand out in my mind though.

I would like to single out Destiny, she has been extremely helpful in finding ways to service my car and to save me money.
I was laid off work a year and a half ago and I hadn't brought my car in for a while. When she found out I was not working, she suggested items that could wait, gave me a break on a other items and really went out of her way to help me when I was down. I have never forgotten that, I have since gotten back on my feet but it has been a struggle. The fact that Destiny went above and beyond in helping me when I was down speaks volume about her and Westwood Honda.

In fact, all the service people at Westwood Honda have been excellent. Alan the Assistant Service Manager was the one person who figured out the door seals on my Honda Odyssey was the wrong seal installed for that model. For years, we couldn't get the sliding doors open without someone on the inside pushing and someone on the outside pulling. The first week Alan started, I had my van in and saw firsthand the problem with opening the door and right away he said the seals were probably wrong. Bingo, fixed right away.

D.J. (May 2011)

"`Your dealership is perhaps the most polished, smooth-operating dealership I have yet encountered!"

Just to tell you that Stu Miller and Gerald are awesome service people.  Have trusted Gerald for a  number of years and today had a long talk with Stu.  Had an unexpected hole repaired in one of my tires.  Stu was great - knowledgeable and personable.  Another guy that can be trusted.  I own three Hondas and while they are not the most fashionable-modern looking cars in the world (actually the junk that Chrysler pedals looks the best), they are the best build cars in the world.  If I had the luxury of buying a new car right now, I couldn't decide which Honda I would want.  They are not blessed with leading edge technology that will likely break down and is perhaps too sophisticated for someone like me (e.g. MyFord on the Ford Edge) but the parts are so well made and they last a long time.  People can buy their fancy Mercedes, BMW and even Volkswagen but they are a pain to keep with all the fine adjustments--especially when they get older.  I keep looking elsewhere and Hyundai has some interesting products but I always return to something that I know will last - Honda. Your dealership is perhaps the most polished, smooth-operating dealership I have yet encountered.

D.M. (May 2011)

"Your service staff were friendly, organized and informative!"

I was very happy with the service provided yesterday. Your service staff were friendly, organized and informative. The turnaround time was excellent as was the shuttle service to and from my home.

M.B. (May 2011)

"I was very happy with the service that I received from both Stu and Wayne and that is why I continue to be loyal to Westwood Honda!"

I was very well taken care of (as usual) by Stu and by Wayne.  I did not have an appointment but stopped in to inquire about an issue that I was having and Stu worked with Wayne to accommodate me within ten minutes of my arrival.  As it turned out I was also very close to requiring a minor service which again Stu and Wayne were able to do without notice.
 
I was very happy with the service that I received from both Stu and Wayne and that is why I continue to be loyal to Westwood Honda.

C.K. (Apr 2011)

"Your Honda representatives are the best in the business!"

I have been dealing with the people there for many years!!! I can honestly say that I have never had any negative experiences at your Honda dealership!!
 
Your Honda representatives are the best in the business!! I just had one of my Honda's serviced and at the same time got myself a 2011 brand new Honda Civic SE!! Your entire staff are always so friendly and bend backwards to see that  you are happy with the service and products that you give us!!  I hate to single out individuals but these people on your staff really stands out!  Mr. Colin Case who assited me with the leasing of my new vehicle and Gerald Brown in the service dept !! Kudos to Stu, Alan and the rest of the service staff!!
 
I would not hesitate to give any of these gentlemen my highest recommendation!!
 
Thank you for such a great experience EVERY time I visit you people!
 
Full Marks to all of you!!!!
 

D.C. (Apr 2011)

"I trust them to ensure my vehicle is well-maintained and safe without causing me unnecessary expense!"

I want to express my great appreciation for the service I have received in recent years from Gerald and Stu.  They are the reason I keep coming back to Westwood Honda because I trust them to ensure my vehicle is well-maintained and safe without causing me unnecessary expense. Once again yesterday Gerald provided me with excellent service for which I'm grateful. From a  very satisfied Westwood Honda customer.

K.W.D. (Apr 2011)

"I always feel like your staff do their best to take optimum care of my vehicle!"

I do want to let you know that I got excellent service at my most recent visit to Westwood Honda. I have had the pleasure of working with Stu, Gerald and Alan. I always feel like your staff do their best to take optimum care of my vehicle and help to keep the cost as reasonable as possible. I am proud to be a Honda owner, and the service I get at Westwood is just one of the reasons why.

A.S. (Apr 2011)

"We are very happy with our choice of the place to buy our new car!

I am happy to inform you that the car buying experience at your dealership was the best one I have had so far. Everything went very easily, smoothly, and efficiently, thanks to  Bob House. He is obviously very experienced at his job, and came across as highly knowledgeable about the car we wanted to buy, as well as very helpful and responsive to what we needed and hoped to get. I felt like he went over and above of what his job entails to make sure that we were served and satisfied completely. We are very happy with our choice of the place to buy our new car, as well as with the car we bought, and with the whole buying experience at Westwood Honda.
We are grateful to both Bob and Rick for their friendliness, professionalism, and helpfulness.

N.S. (Apr 2011)

"We would definitely recommend others to buy at your dealership and we would also buy from you again!"

I just want to let you know that my wife and I are happy Honda owners from your dealership.  It was through word of mouth that we stopped in.  From when we met Frederick Lau, we thought he was very professional and trustworthy. He took the time to show us features of the 2011 Honda Civic sedan and he didn't seem at all pushy for just another sale.  As well, we thought the general manageer, Rick Applegath was also professional and trustworthy when we negotiated a final price for the car.  We would definitely recommend others to buy at your dealership and we would also buy from you again.

J.S. (Apr 2011)

"I really like the service. Even over the phone you guys rock!"

Service is one of the things I love about Honda. I was having a weird issue with my car and even though I did not have an appointment until 3pm, I drove down there at 11am and explained my problem to the service team. Gerald took notes of my problem and when I came back at 3pm they already knew what to do. I think Collin was the guy that took care of my car. He was great, he welcomed me with a smile and asked what the issue was. He was very courteous. My car was done in 40 min. While I waited, I even was offered a ride if I didnt want to wait there, I thought that was nice. I really like the service. Even over the phone you guys rock!

J.Q. (Apr 2011)

"Westwood Honda is a fantastic place to buy a car and make a new friend!"

I had the best experience at Westwood Honda.  Hooshy was amazing and very kind.  He is very knowledgeable with the car information.  He was very thorough in explaining on  how the car works and how to take care of the it.

I have never had a more better experience.  I believe that Westwood Honda has the BEST customer service and knows how to sell cars in the most comfortable way and makes their clients feel valued and cared for.

They were very positive and encouraging.  They showed professionalism and outstanding service.  I would recommend Hooshy and Westwood Honda to all my friends.  If anyone I know needs to buy a new car, I would direct all of them to Westwood Honda.  They blew me away with their sales abilities.

Hooshy took the time to get to know what I was looking for and he delivered.  When I left the lot, I felt so happy because I knew he took care of me very well.

Westwood Honda is a fantastic place to buy a car and make a new friend.

M.S. (Mar 2011)

"I experienced what I would define as exceptional service!"

Considering that I had just been in a traumatic accident, purchasing my new CR-V could have been a less than enjoyable experience.   But I found Phil, Donald, Frank and the rest of the team to be very respectful and responsive to my needs.  I had a tight timeline from ICBC (less than one week) and they worked to make it happen for me.  I especially appreciated that they stayed after hours on a Friday evening to make sure all my paperwork was properly completed. 
 
From the first time I set foot in the Westwood Honda dealership, I experienced what I would define as exceptional service compared to what I had previously experienced with another Honda dealership (in Vancouver). 
 
Keep up the great work!

K.D. (Mar 2011)

"Will see Westwood Honda for my next service in about 2000KM!"

My introduction to my Honda has been very recent as I purchased my 2001 Civic last year from a friend. To date it has been a very pleasant experience.  I have only had it in two or three times for service and each time, the cost is reasonable and service very timely. The latest service from yesterday was exceptionally impressive, as the DRL relay was faulty due to intermittent solder connections. It would have been easy, and reasonable, to just replace the relay. For your service staff to go to the trouble of resoldering the connections rather than replacing it, resulting in a cost saving of a $100 to the customer is very impressive.
 
Will see Westwood Honda for my next service in about 2000KM!

B.K. (Mar 2011)

"The standard of service at Westwood Honda is always exemplary!"

The standard of service at Westwood Honda is always exemplary! On this particular visit, I can not praise Alan enough for his clear communication, relaxed approach and efforts on my behalf. I am, as usual, happy with the outcomes.

J.C. (Mar 2011)

"I have only experienced quality reliable work!"

On the desk, Stu always does a great job.  He's a terrific ambassador for Westwood Honda.  He takes the time to explain everything, he's an accomplished service rep who engages the customer in conversation to best understand their wants and needs.  Unfortunately, I never get to meet the people who actually  work on my vehicle; however, I have only experienced quality reliable work - my reason for visiting in the first place.

B.L. (Mar 2011)

"I never felt pressured which I really appreciate!"

I made my deal for my new car with Hooshy.  This is the second car I have bought with his assistance. I like his friendly manner and respectful approach.  I never felt pressured which I really appreciate.  He was knowledgeable and provided me with information that I needed. Another plus for me was that I have received great service from your service department especially from Gerald.  This is my second CRV.

G.S. (Mar 2011)

"Helped us stay within our budget which was a priority for us!"

My husband and I are happy with our recent experience purchasing a car at Westwood Honda.  Jamie was well informed and efficient.  He helped us stay within our budget which was a priority for us.  The paperwork went smoothly.  We hope to enjoy our car for many years.

P.M. (Mar 2011)

"I am proud to be a Honda owner, and the service I get at Westwood is just one of the reasons why!"

I do want to let you know that I got excellent service at my most recent visit to Westwood Honda. I have had the pleasure of working with Stu, Gerald and most recently Alan. I always feel like your staff do their best to take optimum care of my vehicle and help to keep the cost as reasonable as possible. I am proud to be a Honda owner, and the service I get at Westwood is just one of the reasons why.

G.P.D. (Feb 2011)

"I would most definitely be buying my next car at Westwood Honda!"

I am completely satisfied on my recent purchase.  Bob House was a great help from the beginning to the end in showing me all the features of the car.  All of the staff from Bob, to the insurance lady to the guys who clean the car did a wonderful job.  I would most definitely be buying my next car at Westwood Honda.

J.N. (Feb 2011)

"It was Peter's service that made the difference to us!"

Peter Tudhope did an outstanding job.  It is because of him that we came to Westwood Honda even after visiting other dealerships (Honda and otherwise) in our search for the perfect vehicle. It was Peter?s service that made the difference to us.

It is day 2 of our experience with the new CRV and everything is going well ? lots of fun to drive.

L.S. (Feb 2011)

"Your location was recommended to us and we have not been disappointed!"

Just letting you know that the service we receive from your location has been great. Stu Miller is more than helpful and willing to answer any concerns we may have. He was in contact with us about the car and any needed/suggested repairs. We did not feel pressured or harrassed by the conversations. I like to wait until Stu is free to help us.
 
I am looking for a new car and Stu was able to refer a salesperson. He then found him and introduced him to us. I now know someone in the office that will be able to help me.
 
Your location was recommended to us and we have not been disappointed.

C.G. (Feb 2011)

"On the scale you guys are 10 PLUS!"

The whole experience was excellent.
I received an appointment time which was far sooner than I expected and what was convenient for me.
Walked in and was greeted immediately.
The person on the desk was pleasant and he was very helpful.
Left my car and was phoned and told when I could pick it up which was sooner than I had expected.
Was very pleased and satisfied. On the scale you guys are 10 PLUS.

A.S. (Feb 2011)

"We had a wonderful experience with Westwood Honda!"

We had a wonderful experience with Westwood Honda.  My Mom and Dad purchased their car from there and had great things to say so we went there and Bob was wonderful - very knowledgable and friendly and didn't feel pressure so it was great.  Very happy with our new Pilot!

M.Z. (Feb 2011)

"Alan reminds me that I made the right decision in purchasing my vehicle at Westwood Honda!"

I would like to bring to your attention the 'Extraordinary Service' I received this morning from your Alan Wood.  The fact that he is your assistant service manager, already demonstrates to me that you recognize that you have an Associate who is a ?cut above? the rest.  Far too often, you only hear the negative things...but not today!
 
As soon as I walked in the door this morning, I was warmly greeted.  He discussed with me the pros & cons of the service options, and seemed genuinely concerned about saving me some money, rather trying to up-sell additional services.  He advised that the car would be ready at 11:00 AM, and true to his word, I received a call that it would be ready on time.
 
To my surprise and delight, (when the moment of truth arrived), I found that Alan had indeed gone above and beyond!  He had noticed that a specific repair / service should have been covered by the Honda Warranty, and that is exactly what he did.  This too, saved me some money ? and this is something which I greatly appreciate.
 
I too, am in the service industry, (Hotels), and am keenly aware how important good service is; and equally important, how valuable these individuals are to an organization!  Alan is such an individual!
 
Although the experience of buying my vehicle was a little less than it should have been; the service I received today from Alan, reminds me that I made the right decision in purchasing my vehicle at Westwood Honda!
 
Just thought you would like to know when something goes wonderfully right.............
 
Cheers!

T.N. (Jan 2011)

"I live in West Vancouver and travel out to Westwood Honda!"

I live in West Vancouver and travel out to Westwood Honda for the last couple of years because of your service. Your team starting with Mr Miller when you walk in the door is the best and that is what took me there. I was not getting anything close to what I was looking for close to home and I am being nice with those words. Yes I pay a little more at a dealer but it is
done right and done well and I walk away happy.

C.S. (Jan 2011)

"'Uncle Peter' scores a 10+!"

On a scale to 10 "Uncle Peter" Tudhope scores 10+.
The decision to purchase another Accord at your dealership was also based on the overall past performance of your service department.
Gerald in particular, makes an otherwise necessary pit stop, a painless experience.

E.M. (Jan 2011)

"We always get great service at Westwood!"

Just wanted to say we always get great service at Westwood, especially from Stu, friendly, approachable. Really appreciated the ride home and pick up from your driver.
Thanks again!

K.D. (Jan 2011)

"You have earned my business!"

I have recently experienced some great service from your department on a service related issue.  I came there about three months ago with a front headlight bulb problem.  Your staff was excellent.  They were prompt, courteous and attended to my needs immediately.They had the bulb in stock, took the time to replace it for me which for me would have taken a long time to figure out how to remove the wheel cover and your young service technician did it just as he was leaving the door to go home at no charge.  Impressed by the service my wife later returned a battery that we had purchased at a local auto parts dealer, went back to Westwood Honda and  had the service completed.  
 
You have earned my business and will return to Westwood Honda for service work on my vehicle in the future.

T.P. (Jan 2011)

"I was extremely happy with my service at Westwood Honda!"

I was extremely happy with my service at Westwood Honda. I was assisted by Alan and very  much had the impression that he was doing his best to advise me on the best approach for my service needs while also keeping my costs down. He took the time to research my warranty and reduced my invoice significantly. While I was informed that you no longer wash and vacuum cars ? which I initially was disappointed by as I find vacuuming the console and small spaces can be done much better with the tools of a professional ? Alan asked one of your fellows to please do this for me any way. I look forward to continuing our relationship with Westwood Honda. Please extend my thanks to Alan for the time and effort he dedicated to my service experience.

J.R. (Jan 2011)

"The whole experience was excellent!"

The whole experience was excellent.
I received an appointment time which was far sooner than I expected.
Walked in and was greeted immediately.
The person on the desk was pleasant and he was very helpful.
Left my car and was phoned and told when I could pick it up which was sooner than I had expected.
Was very pleased and satisfied.
I hope you would pass this on to your staff as I feel they did a great job and they should be complimented.

A.A. (Jan 2011)

"Everyone is polite and courteous and honest!"

I would like to mention that I am, and always have been, very impressed with your staff. Everyone is polite and courteous and honest. I would like to mention that I live in Maple Ridge and there are other Honda dealerships closer to my home yet I chose to take the time to drive into Port Moody. Also, my car was purchased in Surrey and I was so disappointed with their service I will never go back. My car is still running great but when it?s time to replace it I know where I will go.

J.M. (Jan 2011)

"Thanks for allowing your staff to do what's right!"

After I bought my Certified pre-owned Civic from Westwood Honda, I discovered an issue with the rear tires (their speed rating did not match the front tires and was below the minimum rating specified for the car on the door sticker) .
 
I contacted the original salesman (Phil) and he worked with the service manager to resolve the problem in a very satisfactory manner.
 
I was very pleased with the responsible and professional manner in which this occurred.
 
Thanks for allowing your staff to do what's right.

R.G. (Jan 2011)

"Some of the suggestions that I made a few months ago were acted upon!"

I felt everything went very well this time around. I did notice some of the suggestions that I made a few months ago were acted upon. Way to go!  Both gentlemen I dealt with were very pleasant and accommodating.

P.R. (Dec 2010)

"I am 100% happy with recent and past service experiences!"

I am 100% happy with recent and past service experiences.  Special mention to Gerald and I believe it was Sam to whom I first spoke to when I went in.

T.S. (Dec 2010)

"Sam...is a valuable member of your team!"

I have two Honda (Civic and CRV) and they were not bought at Westwood Honda at the time.  However, once I learned that Sam started to work at Westwood Honda, I immediately switched over my services to be done at Westwood Honda.
 
I had known Sam at Volvo since I owned my Volvo back in 1996.  Sam has always been very helpful, honest, and cheerful.  I enjoy having him as my Service Advisor for almost 15 years now.  He is a valuable member of your team.

P.H. (Dec 2010)

"Everyone I dealt with at Westwood Honda was a pleasure!"

In short everyone i dealt with at Westwood Honda was a pleasure! They were pleasant, fair and very respectful. I'm happy to give them a score of 10.

B.Z. (Dec 2010)

"I was very pleased with my experience!"

I was very pleased with my experience this time.  I had come in on Tuesday to see if I could have my car serviced this week and Stu was able to get me in yesterday morning.  I waited for the repairs and used one of the desks to do some work while I waited.  I had my car serviced promptly and Stu let me know once it was ready as well as covering off any concerns or issues found with the car.
 
I was very happy with the service that I received from Stu and the Team at Westwood Honda.
 
Thanks again!

C.K. (Dec 2010)

"The staff...make you feel like an integral part of the Honda family!"

I only have great things to say about your department and your staff.
I can say with total sincerity that your staff made what looked like a painfully expensive and hopeless situation turn out to be a positive one.
I was faced with enormous costs based on a transmission that never should have quite on me. The projected costs were quite astronomical for a "working stiff" like myself and, quite frankly, had me disappointed with my vehicle. Honda is a name that everyone I know associates with quality and integrity. Everyone I spoke to, who heard about my vehicle repair issues and costs, were quite shocked. "Surly Honda would assist and make this situation right."
Well I know that if it was not for the diligent efforts of Destinie and Alan I would have probably been quite bitter about my experience. Destinie kept me in the loop with the status of my vehicle and the parts required for repair on a daily basis. She also ensured that I had a vehicle at my disposal to get me to all my daily appointments and SIGNIFICANTLY reduced my stress level. Alan (who I am quite familiar with now due to my regular service appointments) has always been the gentleman and always made me feel like a welcome customer that has value whenever I walked in. When I see Alan at the counter I know I will leave a happy customer. Both staff members made me feel that they personalized my situation and were working on my behalf. At the end of the day they assisted me in ways that you do not see ANY OTHER DEALERSHIP step up. I have owned many vehicles over the years and even top end dealerships such as BMW would not go out of their way to do what Honda staff do.
I paid the bill knowing I got the best price that anyone on this planet could have given me! They provided a loaner vehicle to help me get to my appointments and even threw in a free car wash at the end of the day to say "Sorry for your troubles but rest assured we mean it when we say that".
I could easily have saved a few dollars over the years and taken my car for servicing else where. I have heard on more than one occasion, "Hey are you stupid? The dealership ALWAYS charges more than the private mechanics! Why are you not saving a few bucks?" My response is always the same. Honda fixes it right the first time and they treat me right every time. I was in a board room full of manager this morning, who asked about my car troubles (this was an epic event that my peers wanted to hear the end results) and I sang the praises of Honda. MY boss said he was considering buying a very well maintained "used Honda" but was concerned given my recent repair issues. I personally guaranteed the quality of his vehicle AND the performance of Westwood Honda (my boss also lives close to the dealership and will be using their services). The service department manager Sheldon should also be credited for assisting in discounting some of the labour and acknowledging client loyalty.
I would like to give Honda Canada a very huge "thank you" for stepping up, with minimal difficulty, to say "Let us see how we can help you" and ACTUALLY help! When was the last time you saw that from ANY company?
I was impressed with the quality of Honda vehicles before I ever bought one. I am even more impressed with the service of Westwood Honda and what the staff do there to make you feel like an integral part of the Honda family.
I will continue to do my repairs at Westwood Honda for as long as I own a Honda and quite frankly do not see myself owning any other make of vehicle in my life time.
My compliments to the staff at Westwood Honda, and Honda Canada for creating a loyal customer out of me.
I actually look forward to my next visit.
Cheers and all the best!

B.K. (Nov 2010)

"No nonsense stories or explaination like some dealers do!"

I would like to give a two-thumbs up to service advisor Sam Li, dealt with him everytime with the 3 Hondas we have at home. He's always to the point when things need to be done or replaced, no nonsense stories or explaination like some dealers do. Always friendly, never lie to me on promise/ready time, and a good attitude towards his job and customers. If you guys have anything like "service person of the month", he should be up there everytime =)
 

T.D. (Nov 2010)

"The recent experience at Westwood Honda was very positive!"

The recent experience at Westwood Honda was very positive.  We arrived at the pre-assigned appointment time and although the service counter was very busy within seconds Sam was available to assit with the request for the routine service we needed on the car.  The work was completed in less than the originally estimated time, an additional request to Sam for a quotation on the cost of winter tires was provided, the bill provided sufficient details on the work done on the vehicle and included the written cost estimate for snow tires. 
 
The job well done should go to Samul Li, plus the technician that worked on the vehicle (who we never really see) and also the young man that was busy unloading winter tires and arranging them in your showroom.
 
The coffee was good, the waiting area clean and comfortable.  I also noticed you have one or two areas where waiting customers could set-up to work on their lap-top if so desired.  
 
Warmest regards

C.J. (Nov 2010)

"I like knowing that I am not being ripped off!"

My experience was good as per usual. I knew the service was going to be a big one so emailed back and forth with Sheldon about what I needed and didn't need. Since I had front brakes done he told me that the brake portion of the service as well as other parts should be done at a later date. I like knowing that I am not being ripped off. Sheldon was very helpful and honest! Stu in service is also great! Thank you!

J.D. (Nov2010)

"You guys take make dealing with maintenance and repairs as stress free as I can possibly imagine!"

Actually, I would like to recognize your staff for an outstanding job once again. I have brought my little car in three times now, and every time it is easy, and well coordinated. You were able to fit me in with little notice, and were finished well within the time frame you estimated.
 
I also like the friendly nature of your staff both on the phone, and in person. You guys take make dealing with maintenance and repairs as stress free as I can possibly imagine!

Most impressed. Well done.

M.B. (Nov 2010)

"I've been a customer of Westwood Honda since we moved to Vancouver in 1992!"

I've been a customer of Westwood Honda since we moved to Vancouver in 1992.  The service department has always been top notch!
 
This past time around Gerald helped me out - his service was as always - exemplary!  He and all the service staff there should be commended for a job well done each day!
 
For as long as I own a Honda (which will be always), I will be a customer of Westwood Honda, as will my children (now that my son has started to learn on the Civic).
 
Cheers!

D.F. (Nov 2010)

"I have nothing but the highest regard for the staff at Westwood Honda!"

As usual I have nothing but the highest regard for the staff at Westwood Honda, from Gerald at the service desk who always is nothing but the best, to the service guys who do a very good job every time, to the nice lady who I have to pay my bill. Even Jamie the salesman that helped my wife and I to select this car always says hi if I see him when I am in for a service, and the staff are so friendly. When I sometimes get Stu I have had very good service from him also. But and I must say this it?s the car, without this car I would never have met so many nice friendly people, Westwood Honda has some wonderful staff and Honda Canada need to know that.

M.H. (Nov 2010)

"Great Job Stu!"

Everything was great. Stu does a very fine job of making the service experiences understood and painless. I appreciate his knowledge and happy spirit.

B.H. (Aug 2010)

"A great experience all round!"

My experience when I brought my car in for a regular service was excellent. I was a bit late and when I called to let them know they let
reassured me that it wouldn't be a problem. When I did arrive I was served immediately and the service took less time than I was told it may take - a great experience all round.

P.G. (Nov 2010)

"We have always been very satisfied with the service and it's one one off the reasons we keep coming back!"

We have been customers at Westwood Honda for many years. [25] Colin can vouch for that. We have always been very satisfied with the service and it's one one off the reasons we keep coming back. Throughout the years we have seen many people come and go. That sometimes is not that great, because you do get used to the same people. But Gerald is always GREAT! He does go that extra mile and we really do appreciate that, and there of course is Colin Case, whom we really trust. So thanks for the great service.

J.S. & R.S. (Oct 2010)

"They made us feel at home!"

We have dealt with other car dealers before. Over the years that we own a car which we purchased from car dealers of various car models, makes or types, we always made it a point to consider how a Sales agent would approach us when trying to sell us his product. To us, the way of uproach to a potential client is very important and a priority factor in making purchase decision.

This is our first time ever to deal with a Honda dealership and we're very impressed with the way the Westwood Staff has treated us. They made us feel at home, conversing with us on a personal level, cracking jokes, and yet very businesslike in talking to us about their product.

We were particularly impressed with a certain Jeffrey Masigan and the Manager by the name of Mel Madrazo. These gentlemen went an extra mile to make us feel as comfortable as we can be in dealing with them while we were there, very genuine with their feelings. Our hats off to these guys. We went to your Car dealership with a 55 to 45 chance of purchasing a car. After dealing with these gentlemen, it became 100 to 0 chance of buying one. We have never been treated so very respected and special by any Sales Staff.

We'd like to deal with these gentlemen again in the near future, when we buy our next Honda.

We wish all car dealerships have more staff like Jeffrey and Mel.
Congratulations for having them on your Staff. They certainly make a difference.

Again, many thanks.

D.C. (Oct 2010)

"We found it quite refreshing to meet and speak with Winnie Lee!"

Over the last few weeks we have visited numerous dealerships and spoke with several sales people.

When we stopped in at Westwood Honda we found it quite refreshing to meet and speak with Winnie Lee.

I especially felt quite comfortable to talk to her.

Her courteous, informative and professional manner was much appreciated.

We thank her for her assistance in purchasing our new car and wish her continued success.

P.M. (Oct 2010)

"Great representatives of Honda service!"

I would like to say that the service I receive from your service department employees is always a positive experience. I am treated respectfully and the work on my car is done well and in a timely fashion. Sam is usually the team member that I speak with, but I have also been helped by others. I think they all do their jobs well and deserve recognition for being great representatives of Honda service.
 
Keep up the great work.

G.P. (Oct 2010)

"The service was great!"

The service was great. I appreciated the fact that your team did what they could to keep down the cost, it seems like a reflection of honesty.  Also the courtesy car was very helpful. Also on my previous service although the job was booked too late in the day for the mechanics to complete the job they stayed and finished anyway as it was promised when I made the appointment.  I also found the courtesy drivers very helpful and good company also.

R.J. (Oct 2010)

"Your staff are truly concerned with your customers and their time!"

All to often you probably only hear from customers when something doesn't go right.
 
I wanted to thank both Don and Sam. What keeps me coming back to Westwood Honda is that I can really see that you and your staff are truly concerned with your customers and their time. I have a very busy schedule but you guys always manage to get me in and out on time as promised and I see how hard you guys work to ensure that the job is performed in a timely fashion. Both Don and Sam were excellent in getting the job done on time and providing me updates as it was performed.
 
Having said that, your technicians still somehow managed to perform their visual inspections and I'm glad they did because they found a problem with my car that needed immediate attention, that being the broken sway bar link. Thanks again!!!

M.T. (Oct 2010)

"Recently purchased a Honda Pilot...a huge selling factor for me was wanting to remain a customer!"

I have been having my car serviced at Westwood Honda for many years now and have dealt with Gerald quite a few times. I would like to mention what a great job he does. He is always friendly, polite, helpful, and seems very knowledgeable. I have never had any problems with the service done on my car either.

Kudos from me for a job well done!!

I also recently purchased a Honda Pilot from your dealership, and a huge selling factor for me was wanting to remain a customer of your service department. Bob House did a great job, as well as the rest of the staff.

L.M. (Oct 2010)

"Always received reliable and conscientious service at Westwood Honda!"

I have always received reliable and conscientious service at Westwood Honda. The work and inspections done on my 04 Civic leave me with peace of mind on the road.

Sam helped me go through the work order and was very patient when I struggled to remember the little things that needed looking at. He researched my cars service record to check that the correct service was being done and after service was complete brought my car to the front for my convenience. Much appreciated.

Brian's calm and competent manner made the shuttle ride to and from my home a comfortable one.

All the staff I encounter at Westwood have been pleasant and professional in their customer service approach.

The people at Honda keep me coming back. You've never let me down.

B.A. (Oct 2010)

"I go out of my way to take my car to Westwood!"

The last 2 service visits I have dealt with Alan.  He is great to deal with and will ask for him again next time I have to come in. 
 
I actually live within walking distance from Marv Jones Honda and I go out of my way to take my car to Westwood because of how the service department has treated me in the past.  Always helpful and I don't feel like I'm getting ripped off and being asked to do things to my car that are not needed.

N.P. (Oct 2010)

"Gerald is an absolute gem!"

Gerald is an absolute gem! He is always so helpful and friendly and goes the extra mile. As an Employment Counsellor, I notice when service is especially good or especially bad. Fortunately for Westwood Honda, Gerald is a wonderful ambassador and makes a great impression.  You have an excellent employee in Gerald.

Keep up the good work.

L.K. (Oct 2010)

"He knows me by my first name as soon as I walk in the door and I love that!"

All is well, as it always is when I come to Westwood Honda.
 
Rob B. was my contact for a long time, and he never missed a beat. His service was second to none. I was worried that I'd never get service like that when he left. Since then Gerald has taken care of my car and he's just as efficient and has a great sense of humour. Even though I don't bring my car in all that often, he knows me by my first name as soon as I walk in the door and I love that. He's so knowledgeable and even though I KNOW ZERO about my engine, he never talks down to me and explains everything so thoroughly.
 
So Kudos to Gerald (clap clap clap clap)

L.R. (Oct 2010)

"The waiting lounge was great as I was able to do some work while I waited!"

It was a pleasure dealing with Honda. I found the staff extremely courteous and helpful.

The waiting lounge was great as I was able to do some work while I waited.  When I was informed that my car was ready and waiting,
I felt respected and appreciated as it was completed in the estimated time frame.

Thank You

L.S. (Oct 2010)

"Service staff are by far the best of the best I have experienced!"

Your entire service staff are by far the best of the best I have experienced. This was my first Honda purchase and I will return to Westwood without a doubt.  Service member Stu should be recognized for his remarkable customer service skills. You've got a wonderful bunch of people there.

C.D. (Sep 2010)

"Alans service was extraordinary!"

I was impressed with my service handling a few weeks ago when I visited the Westwood Honda service dept.  But with my recent servicing a few days ago, I am even more impressed. 
 
While I appreciate that many service reps at Westwood Honda are good, Alan's service was extraordinary in making sure my repair was handled efficiently and effectively.

I also wanted to  thank your van drivers, Brian and Harrison, for their courtesy in providing me with rides to and from work when my car was being serviced.  They are both good drivers and very "user-friendly" people.
 
KUDOS, all around.

T.A. (Sep 2010)

"Gerald...I think this fellow is the best of the best!"

Just to let you know a little about myself, I have owned a operated a chain of caffes. I contribute my successes to hiring the right people that offer top notch customer service. From booking the appointment to paying my bill....your staff is awesome. Not only do you have my service business..I would not hesitate in buying another Honda when the time comes..Special mention has to go to Gerald. I think this fellow is the best of the best..in fact, I think he should actually sell vehicles..maybe  one day a week..It is rare to come upon a person who is a natural when it comes to taking care of the needs of others...

J.A. (Sep 2010)

"Everyone at Westwood is so friendly!"

Bob is an excellent Sales Person. I would highly recommend him to anyone of my friends. He is extremely knowledgeable about cars and the product he is selling. The first time we met him was about 2 months ago. We came back to him because we trusted him. He wasn't available the second time we came back, so his Partner Tony helped us out. Tony is knowledgeable also and very helpful. Both were not pushy. Everyone at Westwood is so friendly. We enjoy coming to the dealership and feel we can trust everyone.

V.D. (Sep 2010)

"My service experience at Westwood Honda has always been exemplary!"

My service experience at Westwood Honda has always been exemplary.  I originally bought my car from Westwood Honda on the recommendation of my mother, J.P., who has had consistently great experiences.  Through her recommendation I also contact Gerald Brown in the service department whenever my car needs service and he provides excellent, personal service.  Gerald goes above and beyond, ensuring that I understand the work being done on my vehicle, the cost involved, and what issues may arise in the future.  He's friendly and inspires confidence that he is being honest and fair with the work being done.  I think this high level of service can only reflect well on future sales, as I know my mother purchased her Civic with a major contributing factor being the personal service, and I'd be very strongly inclined to be a return customer for the same reason in the future.

D.P. (May 2011)

"Dealing with Westwood Honda since 1987!"

As usual, great job. The service was an oil change with a check over of my daughter's 1991 Honda Civic (she lives in Victoria, but we still have the car serviced through Westwood Honda, whenever she comes over).  We have been dealing with Westwood Honda since 1987.
 
Gerald spoke to my wife and gave her the confidence that the car is still going strong (220,000+ km), but the battery is going to need replacement before the cold winter, so we did that as well even though the winters in Victoria aren't that cold.
 
Car was ready on time and the courtesy service provided is excellent.

D.L. (Sep 2010)

"Alan Wood...Sweet, funny and a pro through and through!"

Thanks for the opportunity to provide feedback. Your team did a super job but then they always do.
 
Just to put it into context, I've moved to Vancouver (off Marine Dr near the Knight St Bridge) but I still make the enjoyable drive out to your service shop in Port Moody because I trust and really like your team. There's a Honda dealership about 10 or so minutes west of my home but the Westwood crew is tops and I will continue to make you folks my go-to service team.
 
A particular shout out to Alan Wood at the service desk. Sweet, funny and a pro through and through.
 
All good. Thanks to you and all the members of the Westwood team. Even the cashier was really nice when she hit me up for $500+!

W.S. (Sep 2010)

"Very helpful and kept me well informed!"

My 2008 Honda Civic recently had to get its starter replaced at low kilometers (42,000); unfortunately because I bought it used the warranty ran out on Jan 2007. However, I managed to get in contact with Honda relations/customer service . They understood my frustrations and out of good will paid for the starter. This was very much appreciated due to the fact that I'm a full time nursing student and don't have a lot of extra money lying around.

I would also like to especially thank Stu and Gerald! They were both very helpful and kept me well informed.

Thank you

N.T. (Sep 2010)

"Fast/pleasant and as always efficient!"

I took my Honda Civic in yesterday for B Maintenance.
 
Your staff were fast/pleasant and as always efficient.
It will be my pleasure to send a positive response to Honda Canada's survey.
 
Thank you

N.N. (Sep 2010)

"Gerald was very helpful!"

All went really well, Gerald was very helpful and as always very clear on what needs to be done.

T.K. (Sep 2010)

"Always very happy with the service!"

We are always very happy with the service and work that Westwood Honda provides us...We bought our Pilot there and have been very happy with it and the service people who regularly work on the truck...

T.B. (Sep 2010)

"Everything and everybody was great!"

Everything and everybody was great as usual and that is why I have had all my service work on my 2003 Accord done at Westwood Honda.

 

Keep up the good work.

H.R. (Aug 2010)

"10 out of 10!"

Service at Westwood Honda is a 10/10. Stu and the crew are great and I would always maintain owning a Honda vehicle because of that. I tell everyone that has, or is thinking of owning a Honda about your great service.

J.S. (Aug 2010)

"Service has always been excellent!"

We have been at this Honda Dealership for many years, as your record should show. We (my wife and I) have never been disappointed. Service has always been excellent. Most of the time I was attended to by Gerald Brown just because he was available but we have dealt with the others as well. Your team seems quite consistent as far as client service is concerned. 

On a scale of 1-10,  it is at least a 9.

H.H. (Jun 2010)

"I love my new Honda!"

Colin, I just wanted to send you a thank you note. I was very impressed with all your staff. Everybody was very kind and professional. I love my new car and I'll have many years of enjoyment with it. I will not hesitate recommending your dealership to anyone I know who is looking for a new car. Please extend my thanks to all your staff involved.

M.R. (Dec 2009)