"Positive Personnel!"

Positive personnel who are committed to a high level of customer satisfaction is evident at Westwood Honda!

M.R. (June 2013)

"We have always been happy with the way we are treated at Westwood!"

I have found over the years that our expectations have always been met. This has been consistent and the last visit was the same. The "above" expectations was mainly due to the sevice advisor Don (sorry don't know last name) and his friendliness and detailed attention and explanations of all that was relavent to our visit..., his overall demeanor I guess was spot on. Again I will emphasize we have always been happy with the way we are treated at Westwood.

P.P. (June 2013)

" I will definitely recommend your company to my friends and families!"

I am an owner of a CRV and Odyssey.  For the past 8 years, I always had the maintenance and repair work for both cars performed by your service team.  Your staff are very friendly and professional.  I would like to express my appreciation towards Sam Li for his great service patience and attitude. He always take the time to explain the details of the repair work fully so that I can understand what is being done on my cars.  When he recommends a service he also puts my budget into consideration. 
I am very pleased with the service from Sam Li and your team members.  I will definitely recommend your company to my friends and families.

M.T. (June 2013)

"Kudos to everyone, thank you!"

Completely happy with my experience. Jamie was great, and Joe the business manager was very accommodating as well. He even met me at my work so I could finish signing some papers because of my hectic schedule. Jamie got the car ready for me very quickly, and has been helpful with all my questions! Kudos to everyone, thank you!

S.B. (June 2013)

"I also like the wash coupons!"

I can always count on a shuttle service to bring me home and back once my service has been completed. I also like the wash coupons!

L.K. (June 2013

"Always receive excellent service from this dealership!"

Always receive excellent service from this dealership. When you pick up your vehicle they always go through the invoice in full explaining the work done and the reason behind it.

S.S. (June 2013)

"Sam is a great person!"

To be honest, Sam is a great person & does a great job. When I have some concerns about the car, I talk to him!

J.J. (June 2013)

"A real people person!"

Don at the service counter is very kind and explains everything. A real people person!

R.D. (June 2013)

"I recommend them to others every chance I get!"

I always have an excellent customer experience at Westwood Honda! They are great, and I recommend them to others every chance I get.

K.J. (May 2013)

"Phil was very good about answering all of my questions!"

I want to tell you that I was very pleased with my whole experience in buying my new car.  Phil was very good about answering all of my questions even before I came into the dealership to look at cars.  He never made me feel pressured and was upfront about everything.

I also had a great experience with Jennifer in the finance department.  She too was willing and able to answer all of my questions and was very good at letting me know my different options but never made me feel pressured to accept anything I didn't want.

The reason I came to Westwood Honda to look at purchasing a car was because of the excellent service I was shown in the service department.  I had to make several trips into the service department in the last year with my old vehicle and each time I was very pleased with the service.

B.C. (May 2013)

"All were friendly and very professional!"

Of all of the staff that i came in contact with - they were all quite pleasant and very well informed. The gentleman in the service department explained well, what  he was looking into during this particular scheduled maintenance check-up - and the cost was quite reasonable. All were friendly and very professional at the same time

B.S. (May 2013)

"Great service!"

Excellent shuttle service between shop and Coquitlam Centre Mall. Car was ready ahead of anticipated timeframe. Great service!

M.J. (May 2013)

"Keep up the good work and we expect to enjoy many years with our new CR-V!"

Thanks for the follow up.  Our experience was just exceptional, Rick, Amanda and Jen, did a great job and should be commended for their professional way of handling the transaction.  As a former "car" person we were impressed.
Keep up the good work and we expect to enjoy many years with our new CR-V.

B.B. (May 2013

"The boys at the service department are the best!"

The boys at the service department are the best, specially Gerald. They know me by name, I always get several smiles and hellos. They are honest and hard working. Keep up the good work!

A.A. (May 2013)

"I have always had excellent service from Westwood Honda !"

I have always had excellent service from Westwood Honda and this time it was just the same....perfect!

G.P. (May 2013)

"I was completely satisfied with my experience!"

I was completely satisfied with my experience, and I want to make sure Amanda Chrinko gets recognition because she did an amazing job! She made sure I was completely comfortable every step of the way and went through all my options with me clearly, then helped me make my final decision.

 

Jennifer Stark was also amazing in making sure I understood the entire agreement and answered all of my questions thoroughly. I'm so pleased with my car and with my whole experience at Westwood, can't wait for that call from Honda Canada to tell them what a great job you all did.

K.E. (May 2013)

"I liked his clear explanation!"

Don Preston at Westwood Honda was friendly and courteous. I liked his clear explanation of what was to be done to my car.

M.J. (April 2013)

"He has exceptional customer skills and a great sense of humor!!"

Don called me every step of the way when other concerns needed to be addressed during the service and explained them. He has exceptional customer skills and a great sense of humor!!

M.D. (April 2013)

"Asset to this dealership!"

Stu Miller is an excellent asset to this dealership

K.W. (April 2013)

"Enjoy dealing with him!"

Don Preston definitely provides superior service, enjoy dealing with him.

G.S. (April 2013)

"There are always ways to distinguish yourself from another dealer!"

There are always ways to distinguish yourself from another dealer. Overall I am MOST pleased with Westwood Honda. I like the way that the salespeople do not jump on you when you get in the showroom.

M.R. (April 2013)

"What I loved most!"

What I loved most, was that I felt comfortable and I wasn't intimidated by being a first time buyer. No one was aggressive or pushy and the process went a lot quicker than expected.

T.W. (April 2013)

"Everyone was pleasant, competent, ready to get the job done!"

Everyone was pleasant, competent, ready to get the job done. The time suggested for completion was longer than the actual time, which was nice. Everything was explained and the questions I had dealt with promptly and in full. However, exceptional service has always been provided over the 25 years I have been dealing with them.

A.S. (April 2013)

"He patiently answered my questions!"

My service advisor (Gerald) took the time to explain what servicing I need and didn't need at this time. He patiently answered my questions and was polite and helpful every step of the process.

A.S. (April 2013)

"Westwood Honda has excellent service!"

Westwood Honda has excellent service. From the service advisers to the tech's, everything is done right the first time without surprises.

R.K. (April 2013)

"Mike did a fine job!"

The overall experience at Westwood was fantastic.  Mike did a fine job as did everyone else at the dealership

T.M April 2013)

"I trust Gerald at Westwood Honda!"

I trust Gerald at Westwood Honda Service completely. He's one of the primary reasons I continue to service our vehicles there. Of course, all the staff there is great, but one's car is like their hair - once you find someone that does it perfectly each time, you religiously stick with that person. Perfect every time!

D.F. (April 2013)

"I appreciated the calmness!"

I was surprised when my car started acting up because I have never had such a problem. I appreciated the calmness with which possibilities were explained to me and the phone call I received as soon as you were sure of what the trouble was. The shuttle to and from the station was great and I was happy to get my car back very near to the time it had been promised and at exactly the cost I had been quoted.

E.W. (March 2013)

"Don & Stu took extra time to listen!"

Everyone in the service department I dealt with were very accommodating and took time to listen & explain. Being over 60yrs it is not always easy to explain using the correct car repair lingo. Both Don & Stu took extra time to listen and are very pleasant. Stu contacted Honda on my behalf. Greatly appreciated. Thank you.

M.S (March 2013)

"Everyone in this dealership has always been super friendly!"

Everyone in this dealership has always been super friendly and efficient. It still manages to amaze me.

G.A. (March 2013)

"KUDOS TO ALL!"

THEY KNEW I WAS IN A RUSH TO GET TO THE ISLAND AND THEY HAD THE CAR READY SOONER THAN I EXPECTED. KUDOS TO ALL

R.N. (March 2013)

"They are always friendly and courteous!"

The dealership and staff are always within the time frame they recommend. They are always friendly and courteous.

L.M. (March 2013)

"Great service and great people!"

Great service and great people. A perfect combination!

L.L. (March 2013)

"Stu and his team are awesome!"

Stu and his team are awesome and make you feel at home. Always on time and I had no question on the invoice.

L.W. (March 2013)

"Alan is the best advisor!"

Alan is the best advisor I ever met. He is very considerate, and gives professional advice on when and what I should do to keep my car in good condition. No hard selling but to the point of what I need. I am very happy of being taken care by him.

D.I. (March 2013)

"KUDOS TO ALL!"

THEY KNEW I WAS IN A RUSH TO GET TO THE ISLAND AND THEY HAD THE CAR READY SOONER THAN I EXPECTED. KUDOS TO ALL

R.N. (March 2013

"Competent & knowledgeable Service Advisor who is very polite & courteous!"

The Service Advisor (Mr. Sam Li) reviewed the history of all the previous work orders and recommended the best course of action based on the current mileage and the required maintenance schedule. Upon picking up the vehicle, he thoroughly explained the work that was completed and made several suggestions of what to watch for and when other maintenance work would be required. I consider Mr. Li to be a very competent & knowledgeable Service Advisor who is very polite & courteous.

L.S. (March 2013)

"Alan is the best advisor I ever met!"

Alan is the best advisor I ever met. He is very considerate, and gives professional advice on when and what I should do to keep my car in good condition. No hard selling but to the point of what I need. I am very happy of being taken care by him.

D.I. (March 2013)

"The Service Staff are always friendly!"

I've had excellent service at Westwood since the day I purchased my car there. The Service staff are always friendly and knowledgeable and this past visit my car was ready an hour earlier than expected. I always buy Hondas but have had very negative experiences. Since dealing with Westwood, it has been so great. It's definitely worth the drive from Vancouver to bring my car back there whenever it needs servicing. Thanks!

D.M. (March 2013)

"All staff extremely friendly, courteous and helpful!"

All staff extremely friendly, courteous and helpful. Paperwork was all ready when I brought my vehicle in. My vehicle was ready when I was told it would be.

D.M. (March 2013)

"Everyone in this dealership has always been super friendly!"

Everyone in this dealership has always been super friendly and efficient. It still manages to amaze me.

G.A. (March 2013)

"I appreciated the calmness!"

I was surprised when my car started acting up because I have never had such a problem. I appreciated the calmness with which possibilities were explained to me and the phone call I received as soon as you were sure of what the trouble was. The shuttle to and from the station was great and I was happy to get my car back very near to the time it had been promised and at exactly the cost I had been quoted.

E.W (March 2013)

"Thank you for a stress free visit!"

You kept your undertakings to do the service within a specified time frame. The brakes were serviced and bleeding the hydraulic lines fixed the issue I had, at no charge . I was kept fully informed of the work to be performed. The courtesy car ride home and back to the dealership was arranged without delay. Thank you for a stress free visit.

R.K. (March 2013)

"Keep up the good work!"

It is a pleasure to have my car serviced by Westwood Honda - keep up the good work

H.J. (March 2013)

"I really appreciate the extra effort he made!"

Norm, the service rep I dealt with did an excellent job of explaining why they needed to do the repair on my car. He even made a drawing so that I could visualize the reason for the repair. I really appreciate the extra effort he made.

B.C. (March 2013)

"Really Good Service!"

Really good service. Kept me updated and answered the questions I had. Thanks!

K.S. (March 2013)

"Staff are very friendly, very helpful!"

Staff are very friendly, very helpful and eager to assist me. The second I walked in I was greeted by multiple people who assured me that I would be helped promptly and I was. They clearly explained everything to me. It was such a pleasant environment where clearly customer service is a high priority. I was very impressed and returned to work to tell coworkers about my experience and a couple said that they had the same experience at this location

A.M. (March 2013)

"Everyone is so friendly!"

All the help the staff offers & if you need it a ride to the malls or home, which is great! We feel comfortable there and there is no pressure...Everyone is so friendly.

S.A. (March 2013)

"It is a pleasure doing business at this location!"

Whenever we come to Honda, the staff are always so pleasant to deal with and always answer our questions. I love the shuttle to the train and the pickup. It is a pleasure doing business at this location.

G.W. (March 2013)

"I am always very very satisfied with the service I receive from Westwood!!"

I am always very very satisfied with the service I receive from Westwood Honda.  Especially when they phone and want to put me in a newer vehicle for less!!  Quickest turnaround yet on this one.  Amanda and Frank - doing up the lease - just great.  As always - Peter is the best!!  Always looks after me.

A.C. (March 2013)

"I also love my new CRV"

Mike Afshar was my salesperson, and he was really great. He was knowledgeable, helpful, and kind. I also love my new CRV.

L.L. (March 2013)

"Helpful and friendly staff!"

Helpful and friendly staff, definitely an excellent Service department (and Sales)!

L.H. (March 2013)

"My son especially enjoyed watching our car being services!"

The service at Westwood Honda was great; the flexibility to book my service appointments via email is always a plus as I'm always on the go. My son especially enjoyed watching our car being serviced.

L.H. (Mar 2013)

"REPAIRED ON TIME!"

Service Advisor DON PRESTON seems to always deliver what he promises, REPAIRED ON TIME!

A.E. (March )

"Gerald was excellent!"

Gerald was excellent! I've been to the service department on several occasions and no other service advisor has ever gone through the amount of detail that he did. Please let him know!

J.T. (March 2013)

"Everyone was very friendly!"

Everyone was very friendly and the car was ready very quickly

G.G. (March 2013

"Thank you so much to the service department at Westwood!"

At Westwood Honda, I always feel like a valued customer. They remember me when I come in and are always so nice and helpful. I like they don't push you into getting services that you don't require. Thank you so much to the service department at Westwood!

A.L. ( Mar 2013)

"The service time was reasonably fast!"

The waiting lounge is spacious, and able to have more than enough people waiting for the services. The service time was reasonably fast!

A.L. (Mar 2013)

"Gerald was excellent!"

Gerald was excellent! I've been to the service department on several occasions and no other service advisor has ever gone through the amount of detail that he did.

J.T. (Mar 2013)

"Saved me coming back at another time!"

I was expecting to have to make an appointment, but they were able to do the work immediately. That saved me coming back at another time.

J.M. (Mar 2013)

"Great Work!"

Service advisor (Gerald) was able to give me an appointment on short notice, kept me up to date regarding the status of my repair, and promptly addressed a servicing issue that led me to return the car for further work. Great Work!

T.B. (Mar 2013)

"Above expectation!"

This visit was for a recall. It is hard to define what could be done to exceed expectations as the people at this facility are above expectation as it is.

D.J. (Mar 2013)

"Professional!"

Professional, courteous, pleasant, fast, excellent. Thank You!

S.N. (Feb 2013)

"Service advisor was very professional!"

Service advisor was very professional, thorough and courteous

B.P. (Feb 2013)

"Great service, good guys at the counter!"

Great service, good guys at the counter, friendly and listen well. Also they appear to have the teamwork concept where they pitch in to help each other to keep the line moving. Good to see.

C.B. (Jan 2013)

"He has always been trustworthy when I need work done on the car!"

I have been dealing with Stu Miller at Westwood Honda for years and during this time he has always been trustworthy when I need work done on the car. Over the years I have built rapport with Stu and will continue to do so.

J.S. (Jan 2013)

"Sam was very courteous and professional !"

Sam was very courteous and professional with me. I appreciated the way he explained the charges prior to the work being done

J.B. (Jan 2013)

"I am always confident in their performance whenever I return!"

Consistent with previous experiences with this dealership. Parts and Service people are highly competent. Repair and service work is always executed in a practical and informative manner. I have dealt with this company for some time and I am always confident in their performance whenever I return.

R.M. (Jan 2013)

"They listen to their customer!"

They listen to their customer; provide suggestions for car service; pleasant to deal with.

E.S. (Feb 2013)

"I was able to get a service appointment right away!"

I was able to get a service appointment right away (same day). The service was completed in less time than anticipated.

J.M. (Jan 2013)

"Very attentive to our needs!"

Gerald Brown did his usual great job in booking us in for an appointment in short order. Very attentive to our needs; communicates extremely well; delivered the vehicle back to us within the time frame he promised. Excellent job!

L.P. (Feb 2013)

"I have to learned to expect the very best!"

I have to learned to expect the very best treatment and performance and that's exactly what I got.

G.W. (Feb 2013)

"The service adviser Gerald Brown was very helpful!"

I was pleased with the dealers handling of my request. The service adviser Gerald Brown was very helpful

J.P. (Feb 2013)

"The explanation by the man at the service desk was very thorough!"

The explanation by the man at the service desk was very thorough, the cost of the service was surprising more reasonable than I anticipated, and the salesman that sold me my car was very helpful setting up my bluetooth.

B.F. (Jan 2013)

"They did their best to get my car done as promised!"

Even though the service department experienced 3 hour power outage they did their best to get my car done as promised so that I could get the ferry back to the Sunshine Coast.

M.R. (Jan 2013)

"Their help was amazing!"

I took my car in because of a mixup between the washer fluid and antifreeze. I would like to give Don & Ben an insane amount of credit for being great. Their help was amazing & I loved how helpful they both were. Don kept me calm when I thought it would be more expensive & Ben drove me around and kept me company the whole time while I was waiting for my car. Thanks again guys!! I definitely will not hesitate to come back to you two & would recommend you any day!!!!

B.G (Feb 2013)

"No one can beat the service provided by Westwood Honda!"

Westwood Honda has the best Service Manager In BC. Thank you Stu for all your help. No one can beat the service provided by Westwood Honda

S.H. (Jan 2013)

"Everything was completed in a timely manner!"

Don was very descriptive when I called to make the appointment and Gerald was extreme professional when I arrived 3 hour prior to my appointment......everything was completed in a timely manner....

D.M. (Jan 2013)

"I feel that I am always well taken care of!"

I have owned my CRV since 2006 and have only had it serviced with Westwood Honda. I feel that I am always well taken care of in the most honest and straight forward way. I have two small children which makes it more difficult to fit in my services. I was fit in last minute and Honda made it so convenient to get my child home safely in our own car. Wilson from the service department even drove home with me so I could get home with my little girl. Thank you for all your care.

A.V. (Jan 2013)

"The personal service from Alan was the best!"

The personal service from Alan was the best I've experienced with any auto related matter. Much appreciated, thanks Alan.

C.C. (Jan 2013)

"I absolutely trust them to do what's right!"

I completely believe in the Honda slogan "don't open your hood to strangers". I have found the WH service staff (Don Preston especially) to be awesome. They always explain everything and make recommendations on where I can save a few dollars or when it's important I plan for a repair. I absolutely trust them to do what's right.

K.J. (Jan 2013)

"Everything was fantastic!"

Everything was fantastic!!   Frank was great, the insurance girl Niki was great, Dan was great and the car is fantastic!

 

F.A. (Feb 2013

"It was great how simple he made the purchase!"

 I am 100% satisfied with Phil as a sales man. We had been too a number of different dealerships before going to Westwood Honda and it was great how simple he made the purchase.

C.H. (Feb 2013)

"Stu is great!"

Stu is great and has always gone above and beyond for me. Now that he is mgr I don't see him much but the other line staff are great as well.

M.W. (Feb 2013)

"Made me feel like a valued customer!"

Don was efficient and kind and made me feel like a valued customer.

R.H. (Feb 2013)

"Both of them really went out of their way for us as clients and we appreciate that!"

The overall experience was wonderful. I would like to especially thank Jennifer from the Business/Finance office for her service. She was exceptional and really took the time to explain the process and answer all of our questions. As well as a big thank you to Colin Case & Rick Applegath for their extra service and time. Both of them really went out of their way for us as clients and we appreciate that.

K.N. (Jan 2013)

"Very patient, calm and professional staff!"

An extra special thanks for making the service visit an enjoyable experience for my 8 year old daughter and myself. Very patient, calm and professional staff.

P.D. (Feb 2013)

"The culture of Westwood Honda is evident in the tone of all employees!"

The culture of Westwood Honda is evident in the tone of all employees. All of the people we encounter at this dealership are customer-oriented, pleasant to speak with, and like their jobs.

M.R. (Dec 2012)

"I was taken right away and the service was done quickly!"

I was expecting to be waiting a longer period of time for the oil/filter change on a Saturday afternoon. Guess it was just a lull period but I was taken right away and the service was done quickly. Just had time for a chat with our salesman, Peter Tudhope, and it was ready. Thanks

B.L. (Jan 2013)

"Stu makes us feel that we matter as customers!"

Stu the service manager is why my experience is always good. He follows up on issues and when I have any questions all I have to do is phone and he makes time. Stu makes us feel that we matter as customers

J.B. (Feb 2013)

"Everything flowed easily and gracefully!"

I was met with kindness, and lots of consideration for the issue with my van and the timing in which I needed it fixed. Everything flowed easily and gracefully.

L.W. (Jan 2013)

"Staff are always very friendly, cheerful, and helpful!"

All paperwork was prepared and ready to go both when I dropped off and when I picked up the vehicle so I did not have to wait at all. Staff are always very friendly, cheerful, and helpful. Westwood Honda was also doing a test with vehicle detailing, which is something I prefer to be able to get done when my vehicle is serviced, and the job done was fantastic. This gets a thumbs up from me. Thank you

L.M. (Jan 2013)

"They always meet my expectations and provide me with top notch service!"

Westwood Honda has been my place of choice to have all repairs and regular maintenance work done on my 2003 Accord. They always meet my expectations and provide me with top notch service

G.C. (Jan 2013)

"I didn't even consider going anywhere else!"

My sister had such great service experiences with Westwood Honda, that when I needed a new car in 2004 I went there. My '04 Honda has served me well - and so have all the WH staff - so when it was time to upgrade I didn't even consider going anywhere else.

K.J. (Jan 2013)

"I have been going to WWH for many, many years!"

Whenever service is done on my 2001 CRV for a specific reason, Westwood Honda Service check all other areas and advise if something else needs attention, repairing or replacing while still on my appointment time. I have been going to WWH for many, many years and will continue to do so. Thank you

K.A. (Feb 2013)

"I like his sales style!"

I am satisfied with the service I received at Westwood Honda, I feel I was treated well. I had been to other dealerships and felt that I was being oversold and not listened too. What I wanted was a fair deal with no hassle. I feel that I got that from Ray. I like his sales style. And more importantly, I think I have bought a car that suits my personality and lifestyle. This is my 4th Honda, and I am hoping that it will last me a long time.

L.W. (Feb 2013)

"I thought this was great!"

I had mentioned to Don when I brought the car in for B servicing that my brakes were squeaking badly. I explained that I had unfortunately had them fixed somewhere else. He said they would check it out. When I got home from dropping my car off (about 15 mins later) there was a message to call Don. He told me the Co. that fixed my brakes used cheap pads & they were scoring my rotors. He offered to put in good pads with no labor chrgs since they already had it all apart. I thought this was great!

D.S. (Jan 2013)

"Thank you for the excellent service!"

I came in late for my appt. I was extremely impressed on how the gentleman handled my 8 year old daughter and I.  Not only was he pleasant, he was also funny and made my 8 year old smile.  As most of my appointments, I will be bringing my 8 year old.  His actions made a good impression on your shop. Thank you for the excellent service!

P.D. (Jan 2013)

"Everyone is so nice!"

I always feel so comfortable at Westwood Honda, everyone is so nice

C.S. (Jan 2013)

"They are simply the best....."

This is the best service I have ever received at any dealership, they are simply the best...

F.J. (Jan 2013)

"A very high level of satisfaction!"

I completed the survey last night and indicated a very high level of satisfaction with the service, Westwood recently provided. Don and Rob definitely went above and beyond to make sure my old Prelude was road worthy.

L.C. (Jan 2013)

"Full of confidence and highly impressed!"

Under the difficult circumstances in which I found myself in at the Reception Service Counter, I was received in a 1st class manner. In addition I over-heard the Service Manager's professionalism in advising how my problem was to be resolved by the Service Receptionist, I went away to have my car attended to, with full of confidence and highly impressed.

W.F. (Jan 2013)

"He answered every question we had with a positive attitude!"

The main reason we bought the Honda CRV from Westwood Honda, was because of Mike Afshar... He was never pushy over the 3 months that we were dealing with him... He answered every question we had with a positive attitude... My wife and I are very pleased with the Honda so far, and hope that our relationship with Westwood honda and us will remain very good..

 

B.C. (Jan 2013)

"The overall experience was wonderful!"

The overall experience was wonderful. I would like to especially thank Jennifer from the Business/Finance office for her service. She was exceptional and really took the time to explain the process and answer all of our questions. As well as a big thank you to Colin Chase & Rick Applegath for their extra service and time. Both of them really went out of their way for us as clients and we appreciate that.

K.P. (Jan 2013

"Thank you for looking after my vehicle!"

The environment at Westwood is always very professional and I am always greeted by both Stewart and Gerald when I enter the reception area. Thank you for looking after my vehicle

N.B (Jan 2013)

"Westwood Honda handles things correctly!"

Westwood Honda handles things correctly; an excellent dealership to do business with!

G.F. (Jan 2013)

"I will continue to refer my friends, family, and clients!"

Don Preston took my call when I called in for an oil change and tire rotation. He gave me an appointment the same day, completed the service in less time than promised, and was exceptionally amazing at explaining things very clearly to me, and he was so kind and friendly. I want him to work for me in my business; amazing!!!! I was so happy with Westwood Honda that I wrote a comment on Facebook about the awesome service, and I will continue to refer my friends, family, and clients.

C.D. (Jan 2013)

"They are always friendly!"

The staff has always gone above and beyond. They are always friendly, remember my name, and give the most affordable solution. Thank you!

R.F. (Jan 2013)

"Well done!"

Very prompt appointment, it made me feel like my vehicle's problem was important. Had everything taken care of quickly with a good explanation? Well done!

C.W. (Jan 2013)

"I was completely satisfied with the service I received!"

Just wanted to say that I was completely satisfied with the service I received from your department yesterday.  Please pass on my compliments to the gentlemen that helped me yesterday

B.G (Jan 2013)

"Westwood Honda has been a great place!"

Westwood Honda has been a great place to buy a Honda and to have it serviced

P.M. (Jan 2013)

"Courteous, prompt service!"

Courteous, prompt service. Good explanations and clear descriptions of the problems.

S.F. (Jan 2013)

"Vehicle was ready well ahead of time!"

Vehicle was ready well ahead of time. Received a call to come and pick up my serviced vehicle.

K.W. (Jan 2013)

"Keep the people you have!"

Keep the people you have, they are doing a very good job

C.B. (Jan 2013)

"Gerald is the best!"

Gerald is the best. I would buy a Honda because of him.

G.W. (Jan 2013)

"Your staff clearly explain charges!"

Your staff clearly explain charges and I appreciate that as well as keeping your prices competitive with the market will keep me happy! Honesty and fair pricing is what any customer is looking for.

K.C. (Jan 2013)

"Our experience with Westwood Honda was excellent!"

Our experience with Westwood Honda was excellent.  Tony Shung and Rick Applegath went out of their way to provide exceptional customer service.  One of the things we liked the most was not feeling pressured to make a decision ? we were able to take our time and feel confident we were making the right choice.  Tony sent text messages with updates as he felt (and we agree), this was a less intrusive way to keep in touch.

A.J. (Jan 2013)

"Sam Li is always so professional, caring and helpful!"

 Sam Li is always so professional, caring and helpful.

H.W. (Jan 2013)

"I LOVE Westwood Honda!"

This is the only time you have kept the car so long. But I LOVE Westwood Honda. You guys are the best!!

C.P. (Dec 2012)

"Great service department!"

They have always provided top end service, care about customer needs and ensure that I walk away satisfied. Great service department! It costs a bit more to get my vehicle serviced there but it is worth every penny :-)

R.K. (Dec 2012)

"Don kept me informed of the repairs!"

Don kept me informed of the repairs, while I was waiting which was more than I expected. Thank you

D.J. (Dec 2012)

"I am always happy with the service I receive from Westwood Honda!"

I am always happy with the service I receive from Westwood Honda - especially Peter Tudhope!! He excellently looks after our account - both in person and checking in via telephone throughout the year. He is simply the best!
I was also impressed with the telephone reception service each time I called over the past few weeks from both Ruth and Riley - very friendly, cheerful and personal. I knew my call was important.

 

A.C. (Dec 2012)

"Stu was great!"

Stu was great in getting one of the guys to check out immediately if there was a fuse issue and then I would be able to leave ASAP. Turned out not to be the case but it got checked out.

V.Y. (Dec 2012)

"My wife was very pleased that she was driven home!"

 

My wife was very pleased that she was driven home and picked up at the agreed upon time. Thanks!

 

D.O. (Dec 2012)

"I very much appreciate being treated respectfully!"

As I am a female, I very much appreciate being treated respectfully when I go to the Westwood Honda service dept. I would especially like to acknowledge Gerald Brown. Whenever he is the point person for me I receive clear, upfront communication. And I also feel like he goes the extra mile (kilometre) to work with me. Thank you!!!!

L.L. (Dec 2012)

"I very much enjoy the service I receive!"

I very much enjoy the service I receive at West Wood Honda. The Service Department certainly deserves commendation, it goes above and beyond. I have come to trust that you will fix my vehicle properly the first time when I come in with a complicated service need and also that I can come to you for simple things like changing a light bulb that needs a special tool, or putting on my snow tires when I need them. GOOD JOB!

K.E. (Dec 2012)

"Great customer service!"

Always been treated well. Great customer service!

K.G. (Dec 2012)

"The service agent was friendly and professional."

I brought my car in for routine servicing. The service agent was friendly and professional. My car was ready on time. This is exactly what I was expecting. Short of giving me presents, there is not much to improve the experience.

A.P. (Dec 2012)

"My purchase of the vehicle was pleasant!"

My purchase of the vehicle was pleasant, and your sales staff dealt with me professionally.

I am fully satisfied with my buying experience at Westwood Honda.

M.I. (Dec 2012)

"My car and I went over unexpected debris on Lougheed hwy"

My car and I went over unexpected debris on Lougheed hwy.. The very next day I called and your department looked under my car and found no damage... I was so impressed with the fact that they looked at my car within 12hrs. of the accident.. Thank you.

G.P. (Dec 2012)

"The service was excellent"

The service was excellent, and the advice for my age of car was most appreciated

F.R. (Dec 2012)

"I really appreciate her, for solving the problems."

As always, service adviser Destinie Choe cares for customer like herself, I really appreciate her for solving the problems.

S.K.L. (Dec 2012)

"THANKS RUTH!!"

Ruth at Westwood Honda also assisted me with a perplexing Christmas shopping dilemma. THANKS RUTH!!

L.J. (Dec 2012)

"It is always a pleasure to go there."

They are always very friendly and professional. My car was ready sooner than I expected. It is always a pleasure to go there; they are always upfront with you.

M.B. (Dec 2012)

"Tony?s service was excellent!"

Tony's service was excellent! He did a great job in helping me in my selections and financing. I highly recommend him for future customers.

E.L. (DEC 2012)

"Your team did a great job!"

Your team did a great job..Dan with help from Rick and Frank. It was a very positive experience.

J.P. (Dec 2012)

"SERVICE THAT SHINES. ..."

Everyone at Westwood Honda provided me with what I call "SERVICE THAT SHINES". ...

O.P (Dec 2012)

"They all demonstrate a genuine desire to more than satisfy my wishes."

All staff have been nothing but completely honest with me in my dealings with them and are incredibly friendly and helpful in doing so. They all demonstrate a genuine desire to more than satisfy my wishes.

D.M. (Dec 2012)

"Always a pleasure to deal with the Service staff "

Always a pleasure to deal with the Service staff at Westwood Honda and thank you so much to Gerald for the "door to door" courtesy of bringing my vehicle right back to me in the service bay when service was complete!

M.M. (Dec 2012)

"The service department just do a great job!"

The service department just do a great job, I expect to purchase another Honda and it is due to the service more than the vehicle that is the determining factor

J.W. (Dec 2012)

"Everything was done within an hour even without appointment!"

Everything was done within an hour even without appointment.

C.L. (Dec 2012)

"Thank you, Gerald!"

I had my snow tires put on and was going to keep my bald old ones. I later decided that I would like them disposed of. When I picked up my car Gerald was at the counter and I said I had changed my mind about the tires and he said not a problem, and went out to my car and disposed of them which I really appreciated. Thank you, Gerald.

D.F. (Dec 2012)

"I have come to expect a high level of service from this facility!"

I have come to expect a high level of service from this facility and they always deliver. The constant attention to detail increases my expectations and they have never failed.

N.J. (Dec 2012)

"Thanks to everyone at Westwood Honda for their part in my new car adventure:)"

As has always been since my sister recommended Westwood Honda back in 2003, my experience was excellent. Don (Preston) gave me the information and advice I needed to finally make the decision to upgrade to the 2013 Accord (I had been on the fence for a while:). Don introduced me to Dan Ost and assured me I was in good hands. Dan was great, patiently accompanying me on several test drives. I had planned to take advantage of the 2012 clear outs but didn't find what I was looking for. Dan suggested giving the 2013 Accord a try and I knew immediately when I sat in it that it was 'the one'. Dan spent a lot of time with me discussing the car and its features. No pressure, just good conversation with all the info I needed. On delivery day everyone I encountered at WH was as excited as I was about my purchase. It really made me feel like I had made the right decision. Dan took the time to show me all the features of the car and sent me on my way. My experience, from start to finish was excellent, but I knew it would be:). Thanks to everyone at Westwood Honda for their part in my new car adventure:).

K.J. (Dec 2012)

"Thanks to everyone at Westwood Honda for their part in my new car adventure:)"

As has always been since my sister recommended Westwood Honda back in 2003, my experience was excellent. Don (Preston) gave me the information and advice I needed to finally make the decision to upgrade to the 2013 Accord (I had been on the fence for a while:). Don introduced me to Dan Ost and assured me I was in good hands. Dan was great, patiently accompanying me on several test drives. I had planned to take advantage of the 2012 clear outs but didn't find what I was looking for. Dan suggested giving the 2013 Accord a try and I knew immediately when I sat in it that it was 'the one'. Dan spent a lot of time with me discussing the car and its features. No pressure, just good conversation with all the info I needed. On delivery day everyone I encountered at WH was as excited as I was about my purchase. It really made me feel like I had made the right decision. Dan took the time to show me all the features of the car and sent me on my way. My experience, from start to finish was excellent, but I knew it would be:). Thanks to everyone at Westwood Honda for their part in my new car adventure:).

K.J. (Dec 2012)

"The service that was provided, was wonderful!"

Although I had to wait more than I expected, the service that was provided, was wonderful. Destiny who helped me, had excellent customer service skills with explaining information. Thank you!

M.O. (Dec 2012)

"They really are the best!"

I waited whilst the vehicle was serviced. They did the work well within the anticipated time. They really are the best!

M.H. (Nov 2012)

"The work done on my car is always perfect!"

I like that I'm always able to get an appointment and the work done on my car is always perfect, I never have had to bring it back with questions and concerns on the quality of work!

J.N. (Nov 2012)

"Staff performed extremely well!"

Even on a very busy day, one of their busiest days in a long time, staff performed extremely well.

D.M. (Nov 2012)

"It was nice to have a good service in my own language!"

It was nice to have a good service in my own Language ^^~ Also the staff Destinie Choi was very kind and explained well about my car. I had a good time there^^~ Thank you^^~

M.L. (Nov 2012)

"Knowledgeable approach to Service - it shows!"

Fast, courteous, efficient, knowledgeable approach to service - it shows!

N.B. (Nov 2012)

"Your staff are friendly!"

Your staff are friendly. They dealt well with my wife when she had to go in for her vehicle. They treated us with respect and are polite at all times. Thank you!

P.M. (Nov 2012)

"Alan Wood took the time to listen to what I had to say!"

Alan Wood took the time to listen to what I had to say and answer my questions. I did not feel rushed but also was in and out in what I felt was the quickest possible time.

C.C. (Nov 2012)

"The car was ready earlier than expected!"

The car was ready earlier than expected, freeing up some additional time in our Saturday.

K.W. (Nov 2012)

"This may be a small service but the service was impeccable as always!"

This may be a small service but the service was impeccable as always. I had forgotten to bring my wheel covers for my snow tires change over and they were able to put it on when I brought my van back the next day. They were courteous and helpful from Service Manager (Stu) to Service Advisor (Sam). I have been a customer with Westwood for over 13 years and all the service staff (Gerald, Don .....) have always taken their time to listen and layout a course of action for service. Many Thanks!

J.L. (Nov 2012)

"Mike Afshar was very helpful!"

I did find Mike Afshar was very helpful during my shopping at Westwood Honda and all staff in the finance department very friendly

M.T. (Nov 2012)

"The vehicle was serviced well and on time!"

Let me tell you about Don, he was very good at explaining everything to me and knowing that he would not be there when I picked my Pilot he phoned me before he left and explained everything to me. Nice touch. The vehicle was serviced well and on time!

R.P. (Nov 2012)

"You guys are the best!"

My husband took our Honda to your place to fix the seat belt warning due to a minor accident that he had.  Since the car was already in your place we decided to purchase snow tires with rims and have them mounted.  He was very happy with the service and we highly recommend your service department.

 

Kudos to Sam Li, he was the one who took his time and effort to explain to me through the phone the tire to purchase and gave me the estimate.  You guys are the best!

M.G. (Nov 2012)

"Special thanks to Ben!"

Special thanks to Ben both the technician Ben and the young Ben who explained how to drive my hybrid courtesy car and more mature Ben for fixing my seat.

B.M. (Nov 2012)

"I especially like the co-ordination with the shuttle service!"

Courteous service adviser handled everything from start to finish with professionalism. I especially like the co-ordination with the shuttle service to provide a ride home and picking up later to bring back to dealership.

P.D. (Nov 2012)

"Hooshy in specific, was very helpful!"

I had a very good experience with Westwood Honda in general, and Hooshy in specific, was very helpful!

A.H. (Nov 2012)

"Very good with phone calls and updates!"

Very good with phone calls and updates. Friendly, cheerful, helpful, no complaints from me.

R.M. (Nov 2012)

"Destinee Choe was very helpful!"

Service advisor, Destinee Choe was very helpful and called me when the car was ready for pick up.

D.G (Nov 2012)

"Gerald did an excellent job!"

Gerald did an excellent job! He explained what they were going to do (in words I could understand) and how I was going to be charged. He even called to let me know how much it would before they fixed our van. This was the best experience I have ever had at a mechanics. Thank you!

K.P. (Nov 2012)

"Feel very positive about the entire Honda experience."

I will be pleased to tell Honda about my positive experience at your dealership.  I agree it is important ? to continue to have my car serviced where i bought it and to feel very positive about the entire Honda experience.

 

B.M. (Nov 2012)

"Service appointment was handled promptly!"

Service appointment was handled promptly,  Norman the service advisor did his job courteously and efficiently.  Service time was outstanding,  lounge area was great with the hot coffee on the side made it excellent

J.G. (Nov 2012)

"My Salesperson (Mike Afshar) is a very nice guy!"

I would like to inform you that I'm very happy with your service at Westwood Honda.

My Salesperson (Mike Afshar) is a very nice guy and I'm very satisfied with every thing he has done for me.

 

 

B.M. (Nov 2012)

"We would gladly recommend Westwood Honda to any of our friends and family!"

My buying experience at Westwood Honda was very positive. Mike was very helpful and so was Mel. They both made sure that my needs and my wife's were met. We would gladly recommend Westwood Honda to any of our friends and family,  as not only were we getting quality vehicles but courteous service and a no pressure atmosphere "to buy now or else" type feeling. I will never shop anywhere else from here on for my vehicles.

D.J. (Nov 2012)

"Always very competent and super friendly!"

Always very competent and super friendly - a pleasure to deal with the service team.

U.T.(Nov 2012)

" I will have no trouble travelling to Westwood Honda to have all my vehicle service needs met!"

I called on Wednesday evening, and got my requested Saturday appointment. The service advisor who looked at me should really be considered an asset at Westwood Honda. I have moved to Langley, and while I have 3 Honda dealers closer to where I live, I will have no trouble travelling to Westwood Honda to have all my vehicle service needs met.

M.B. (Nov 2012)

"Westwood Honda came to the rescue for me!"

Westwood Honda came to the rescue for me when my car broke down. My stress level was pretty high, but Don Preston was my advisor and he assured me all would be well. He kept in touch with me throughout the process and gave me good information and advice. Don was excellent - I really appreciated his help. This kind of service is exactly why I paid the extra money to have my car towed to Westwood Honda from Langley. Thanks so much!

K.J. (Nov 2012)

"This may be a small service but the service was impeccable as always!"

This may be a small service but the service was impeccable as always. I had forgotten to bring my wheel covers for my snow tires change over and they were able to put it on when i brought my van back the next day. They were courteous and helpful from Service Manager(Stu) to Service Advisor(Sam). I have been a customer with Westwood for over 13 years and all the Service Staff (Gerald, Don.. have always taken their time to listen and layout a course of action for service. Many Thanks!

J.L. (Nov 2012)

"I will come back to this dealership!"

I will come back to this dealership, I appreciated the prompt service they were able to provide and accommodate to my needs. Thank you to your team

A.A. (Nov 2012)

"I really appreciate his advice!"

Over the years Sam has helped me tremendously with the service needs of my car. I really appreciate his advice! I love the overnight drop off key and picking my car up after the service department is closed really works for me. Thanks!

S.S. (Nov 2012)

"Keep up the great work!"

Not only is your dealership clean and inviting. I found the staff very professional, friendly and helpful. Keep up the great work!

 

M.J. (Nov 2012)

"Courteous friendly service!"

Courteous friendly service, clear explanations of work performed, convenient shuttle bus to/from work.

H.H. (Nov 2012)

"Everything was handled perfectly!"

Everything was handled perfectly; and even exceeded my expectations when I hitched I ride with your shuttle service rather than taking the bus (in the pouring rain) as I had planned to do. Thanks!

S.P. (Oct 2012)

"Stu and Gerald are very professional!"

Stu and Gerald are very professional. Gerald is always friendly, and knowledgeable of my needs. He explains the issues with detail and care. Since Stu has become the service manager I have seen firsthand the higher customer service offered by the department.

A.A. (Oct 2012)

"Everyone was courteous !"

I was very satisfied with the service I received at Westwood Honda yesterday. Everyone was courteous and I was charged exactly the price my husband had been quoted over the phone for a battery replacement.

R.H. (Oct 2012)

"Testimony to the quality of service!"

The fact I travel over 600 kms to have my CRV serviced at Westwood Honda is testimony to the quality of service I have come to receive since 1998.

M.T. (Oct 2012)

"No complaints everything went smoothly!"

No complaints everything went smoothly.  We really appreciated Dan's help showing us the vehicles and coordinating the sale.  We had some rather disappointing, almost depressing experiences at other dealerships over the past month and our experience at Westwood was very good in comparison

J.G. (Oct 2012)

"Jamie is a great help!"

Jamie is a great help and never makes a person feel pressured, but rather, he informs and lets the customer make a decision they are comfortable with. We have now bought 2 vehicles from Jamie in the past 6 years and will recommend him to our friends and family. Thanks!

R.B. (Oct 2012)

"Thank you for the good service!"

Gerald was very good at explaining what service need to be done with my car. I have been dealing with Westwood honda for 15 yrs. and have always been happy with the service. Thank you for the good service! See you in the spring!.

K.R. (Oct 2012)

"Great listeners and very attentive!"

Extremely friendly service and very thorough inspection of vehicle. Great listeners and very attentive. Although at the end of the day there wasn't anything wrong with the vehicle, they did a very thorough job to see what the noise I heard could have been

H.P. (Oct 2012)

"Great Staff!"

Great staff. They know me and my vehicle and that provides a lot of comfort.

N.P. (Oct 2012)

"Courteous and Efficient!"

I have now purchased & leased vehicles from Westwood HOnda for almost 20years. They have always been courteous & efficient in any dealings I had with them.

S.J. (Oct 2012)

"Great Job Sam!"

Sam Li, the service rep has been doing a great job. Being new to your Westwood Dealership, his professionalism really exceeded my expectation. Great job Sam!

P.L. (Oct 2012)

"A great Staff Team!"

Service is always excellent at Westwood Honda, a great staff team!

A.K. (Oct 2012)

"The staff is always so helpful and friendly!"

The staff is always so helpful and friendly. They also listen carefully when I explain what I need done for my car and explain to me what needs to or can be done

J.M. (Oct 2012)

"As always the service was great!"

As always the service was great.  Gerald was away so I was handled by Don and he performed very well and left me completely satisfied.  The fact I travel here from Rossland for servicing is testimony to the high quality of your service and of the people who serve me.

M.T. (Oct 2012)

"Everyone in the service department is very professional!"

Everyone in the service department is very professional. I happened to be there as they were dealing with a difficult customer and was very impressed how they handled that person as well as others who were waiting to pick up their vehicles.

E.K. (Oct 2012)

"Service Department is excellent!"

Fast, friendly service every time. Always happy with Westwood Honda. Service department is excellent

K.P. (Oct) 2012

"Keep up the great work!"

Thank you for your excellent service. The service work is excellent and the customer service is the best I have ever experienced in my forty years of owning vehicles. Keep up the great work- and I continue to be impressed in the way women are treated ( unlike competitors. who lost my car purchase - so I thought I would check you out). So glad!

M.K. (Oct 2012)

"I would like to take this opportunity to appreciate the expertise advice from your staff!"

I would like to take this opportunity to appreciate the expertise advice from your staff, Sam Li . For years  he delivered his excellent service to my old CRV, and now my new 2012 CRV during the recent safety recall. He cleared many worries in Honda maintenance works and demonstrated valuable responses to engine problems.

 

G.C. (Oct 2012)

"Its nice to be in a Courtesy, Friendly environment!"

From the Service Advisor, my sales person, and paying the cashier. Its nice to be in a Courtesy, Friendly environment

T.Y. (Oct 2012)

"This is why I keep coming back!"

Phoned in a week in advance, got the day and time I wanted. Served right away, told how long it would take, and car ready as promised. This is why I keep coming back!

D.P. (Oct 2012)

"I want to thank your Service Dept!"

I want to thank your Service Dept, I was nearby Westwood Honda around 5pm yesterday.

Battery died--had to be in Vancouver right away. No time to call BCAA, so in desperation phoned your Service Dept. They immediately sent me a person with an electronic jumper; I made my appointment.  My next car will be a Honda again from you guys (my fourth): when it comes to service and customer relations, you have no competition!

G.F. (Oct 2012)

"Very courteous and professional!"

My experience with your service department this past Oct 29 was handled in a very courteous and professional way thanks to Don Preston. I will continue to have my vehicle serviced at Westwood Honda.

P.D. (Oct 2012)

"He answered my questions and made sure I was looked after promptly!"

I found Mike to be very friendly, professional and knowledgeable about your products.  He answered my questions and made sure I was looked after promptly.  I would give him a 10 rating.  I also found Frank to be very friendly and professional.  Although my dealings were brief compared to Mike, I would also give him a 10 rating.  Over the years I have been dealing with your staff I found them to be quite good.  I found that Mike and Frank were not pushy which made the experience much better. I also like that Mike made sure my new vehicle was spotless.  Wiping it down himself.

J.K. (Oct 2012)

"All went very well with my car purchase!"

All went very well with my car purchase. Tony was very helpful in all aspects and made the experience a pleasure. Usually for me purchasing a new vehicle is a painful time consuming experience ! Not so this time.

B.P. (Oct 2012)

"Nice people, friendly attitude!"

I was quite satisfied with the customer service at your dealership. Nice people, friendly attitude. In fact I feel good about the fact that I've decided to go with you guys.

O.R. (Oct 2012)

"I had an awesome experience when I purchased my new Civic!"

I had an awesome experience when I purchased my new Civic at Westwood Honda, Dan was very knowledgeable and passionate about his product and very patient when explaining various car and payment options to me. As I did not have a car Dan also went out of his way to pick me up from my house for me to pick up my new car at the dealership. Dan is very personable and in my opinion deserves  a 10/10 for his professional salesmanship.

H.Q. (Oct 2012)

"I have been a Westwood Honda customer for over 12 years!"

I have been a Westwood Honda customer for over 12 years.  I have never been disappointed with the incredible service and support all your staff have provided.  I am very satisfied and impressed with Tony as my sales representative in the most recent transaction. I am in a brand new car and very happy with this model.  I look forward to providing the same level of satisfaction when I am sent the survey. 

A.D. (Oct 2012)

"Just supreme service!"

I have to say Don, in the service centre is OUTSTANDING. He's friendly, thorough, considerate, and goes above and beyond. He let me know Destiny would be taking over for him as he was done for the day which was just awesome.

 

I ended up quickly inquiring as I had noticed the time Don had quoted me had passed and my car was, in fact, ready! He was right on the money for quoting how long it would take. Just supreme service. He was polite and overall amazing. I always look forward to seeing Don's smiley face when I come for my Honda's service check-ups. I know I'll be very well taken care of when he is there. You're very lucky to have him as a part of your team!

J.B. (Oct 2012)

"Your service department is highly commendable!"

My husband took our car for servicing last Sept 28th. When he arrived home the only things that he said was how good all the staff and how accommodating they are. We are greatly satisfied with the service and I am just waiting for the survey to come. Your service department is highly commendable

M.C. (Oct 2012)

"He met all our expectations!"

Mike Afshar as great to deal with. He was knowledgeable, informative and pleasant. He met all our expectations.

G.E. (Sept 2012)

"Both were very helpful and courteous!"

My initial visit to your service department was with Don, who got things started for me, then Alan looked after me when Don was not available. Both were very helpful and courteous.

 

My extended warranty covered the reason I had brought my car in in the first place, there was also a couple of outstanding recalls looked after, and I had my front and rear brakes done at what I thought was a reasonable price.

 

I will certainly be returning if any further service is needed, and continue to recommend your dealership when people ask me about how I like my car.

 

 

M.Q. (Sept. 2012)

A "Tip of the Hat" goes out to your service team!

As always your service team does a first class job and always deliver.  Yesterday when I came in to pick up my car, one of your service reps noticed an error on my invoice that may have resulted in an accidental overcharge.  The error was promptly corrected and a new invoice was generated.  It demonstrated to me that your staff are taking a proactive approach to customer service and are paying attention to the details. 

 

A "Tip of the Hat" goes out to your service team!

 

M.M. (Sept. 2012)

"You make it personal!"

You make it personal. I know my car is taken care of like it was still owned by Honda. I am also educated on what is requiring future attention so I can be prepared, I like that service.

N.G. (Sept 2012)

"He took time to explain everything!"

My service advisor, Don, was very good at giving me a sense of feeling like a customer. He was very professional, but with a genuine sense of friendliness (vs. the sense I sometimes have as a customer at other places where it feels fake or insincere). He took time to explain everything and I did not feel rushed by him to answer my questions. Again, this is "as expected" for me but I know the dealership was very busy on that day. He clearly knew the technical details of the vehicle. Outstanding!

A..A (Sept 2012)

"All staff I dealt with were friendly, courteous and helpful!"

The initial estimate was prepared quickly and was explained to me clearly over the phone. Even though it was a major repair, my vehicle was fixed the next day. A loaner car was provided. The final cost was less than the original estimate - I was half expecting it to be the other way around! All staff I dealt with were friendly, courteous and helpful.

C.O. (Sept 2012)

"I was completely satisfied in all aspects of this appt. thank you!"

Westwood Honda was able to get me in on the same day I called for an appt. Don at the service desk was fantastic. I was completely satisfied in all aspects of this appt. thank you!

L.T. (Sept 2012)

"Very Friendly!"

The car dealer are very friendly and explain clearly the things you need to know. The finance people very friendly and also answer the questions precisley and clearly

M.H. (Sept 2012)

"Great Service!"

Great service. Really quick, above and beyond what was expected

L.L. (Sept 2012)

"Making the experience positive!"

I will be giving highest ratings across the board. I would like to call all three of these people for not only making the experience positive but also very efficient. All three aspects, sale, finance, and insurance moved faster than any experience in the past and I think this is undervalued by many dealerships so thank you. Recommend you hold onto all three of these people. 

N.K. (Sept 2012)

"Outstanding Performance!"

It was an outstanding performance from Westwood Honda team. Thank you too all who helped and a special thanks to Frederick. He's an excellent sales associate.

A.F. (Sept 2012)

"Very professional, helpful, and knowledgeable people! "

I was pleased with Westwood Honda's attitude. I would especially appreciate Jamie and Jennifer - very professional, helpful, and knowledgeable people.

My family and I personally are absolutely enjoying our new Honda car.

V.O (Sept 2012)

"I really appreciated the fact that he accomodated my needs!"

Great job ... it was a busy morning but I had a time limit and the service manager had my car in and out in under an hour (i was just having an oil change). I really appreciated the fact that he accomodated my needs.

J.H. (Sept 2012)

"Awesome, loving my new car!"

We met this afternoon (Friday) at the dealership. My experience at Westwood Honda was excellent 10/10! Everyone I dealt with was friendly, polite and explained everything to my satisfaction. Awesome, loving my new car! Thanks.

L.C (Sept 2012)

"The gentleman helping me was very kind!"

I had an excellent experience in your service shop and definitely plan to bring my car to you regularly. The gentleman helping me was very kind, I believe his name was Don. He provides great customer service. Everyone else was great as well. Thank you. 

 

S.H. (Aug 2012)

"Both Hooshy and Mel were approachable, friendly and helpful!"

I really want to acknowledge Hooshy Didehbani and Mel Madrazo at Westwood Honda for the excellent work they did on my behalf to make my recent Civic purchase a smooth, pleasant and effortless one.   I managed to steal a bit of time to look at cars in between a busy travel schedule on the ONE evening I had available in town  -- Hooshy and Mel took things from there, made all the arrangements for me while I was out of town via telephone and email -- so that when I arrived back into town for a day or two, all was ready for me to sign and drive away with my new car!   Both Hooshy and Mel were approachable, friendly and helpful and I want to thank them both very much for all of their help.   Please let them know that I love my new Civic!   Thank you!

E.W (Aug 2012)

"I would definitely recommend Westwood Honda to anyone"

I felt very well treated by all of your staff with whom I had contact. I would definitely recommend Westwood Honda to anyone. I am enjoying my CR-V very much and wonder why I did not buy one before.

R.W. (Aug 2012)

"I will return when my next service is due!"

 I would like to say that Sam provided exceptional service, he understood that I did not have a lot of Money to spend and was very helpful in explaining what needed to get done . This helped and also provided a free car wash upon pick up of my vehicle. These minor details made me feel valuable as a customer. Thanks to Sam and your establishment, I will return when my next service is due :)

A.S. (Aug 2012)

"I'll keep going back to service my car there!"

The service was excellent as usual. I'll keep going back to service my car there.

D.S.(Aug 2012)

"Very welcoming every time we visit!"

We are completely satisfied with the Service area of Westwood Honda.

we only kept our CR-V because of the help we had from Alan and Gerald - very welcoming every time we visit.

R.J. (Aug 2012)

"I like how fast you guys are and that you have the shuttle service!"

I've been very happy with the service on Tuesday. I especially like the continuity: It's always great that Gerald is usually dealing with me - so he knows me, our car and our record at Honda. That's just awesome. Further, I like how fast you guys are and that you have the shuttle service. Makes it very convenient. And if I stay at Westwood for the hour of service or so, it's great you guys have free wireless. So I can bring my laptop and keep working...

B.F.(Aug 2012)

"I can honestly say that my experience with your dealership was great!"

I am actually from Montreal and had my oil changed and tires rotated after a long trip across the states to my new home in Vancouver.
I can honestly say that my experience with your dealership was great.  It was simple to make an appointment and everything was done to my satisfaction. I will definitely use your services in the future.

M.E. (Aug 2012)

"All together the sales process was no surprises!"

The sales experience was interesting. I mean this in a positive manner as I have bought several vehicles over the last 45 years. What I think:
-    Mike is a very good professional salesperson. He provides information quickly, he is always courteous and he does not try to pressure the sales process. I have left many negotiations over the years if I decide I do not like the attitude or aptitude of the salesperson. Essentially I buy from people first, companies second. He also made an extra effort to explain the vehicles features ahead and after I decided to buy.
-    Frank provided a very solid explanation of the warranty and options available. Also a good professional who articulates extremely well and does not press hard to get an up-sell opportunity closed.
-    Mel was great. An interesting anchor for your process.
-    All together the sales process was no surprises, which was what I asked Mike Afshar to arrange.
-    Finally the vehicle was made quickly available, as promised.
It helps also that so far my impression of the vehicle is very positive. This reinforces everything I was told, with no surprises, just a nice feeling when driving and using its features.

P.B. (Jul 2012)

"I have enjoyed dealing with Westwood Honda for 5 years!"

I think that all of the staff at Westwood Honda deserve recognition for a job well done. I have enjoyed dealing with Westwood Honda for 5 years

R.N. (Aug 2012)

"I will be back!"

My experience in getting my new CRV was excellent.  It was made easy by all the staff who clearly explained everything to me and answered all my questions.

I will be back

A.F. (Aug 2012)

"I don't think another dealership would have gone to such lengths!"

My wife and I would like to take this opportunity to thank Westwood Honda, Don and in particular Stu Miller (Service Manager) for going that extra mile when our navigation system went on the fritz. We really appreciate the work that Stu did on our behalf. I don't think another dealership would have gone to such lengths. It did take a month and a half to rectify this situation but in the end it was worth the wait. Honda is to be commended for such hard working people looking after their customer's interests.My wife and I will continue to bring our van to your dealership for all servicing.

S.B. (Aug 2012)

"It was a pleasure being there!"

Might I say that everyone of the employees of Westwood Honda that I had contact with, were unfailingly helpful and courteous. It was a pleasure being there.

F.B. (Aug 2012)

"I am and have always been happy with Westwood Honda!"

I am and have always been happy with Westwood Honda. As a long time car owner, I can always find things to gripe about, but I am very happy with the cars I have purchased from Westwood Honda and the service and support I have received from your staff.
In today's tight fiscal environment, I will almost definitely buy another car from Westwood Honda. I may not be able to afford to have your staff do all of the work on it, but that isn't your fault.
You are a short walk from my house, which is a desired feature.
I have owned Toyotas, Datsuns, Mazdas, GM and Ford products, but my preference is Acura and Honda.
As my CRV is a 1999 model, it will need some parts as they wear out and I am quite sure that your parts and service department will do what is required to repair and maintain it, in a time and cost effective manner.
All that being said, I have and will continue to support your dealership, both verbally and fiscally, whenever possible.

J.C. (Jul 2012)

"I will go nowhere else!"

I always find pleasure in dealing with you guys!! I have been a satisfied customer for many years!  All you guys are awesome, Gerald Brown is the epitome of service excellence!  I will go nowhere else!

R.C. (Jul 2012)

"Despite your service department being short-staffed, our Honda was ready on time!"

My wife and I had the pleasure of having our Odyssey serviced yesterday.
Despite your service department being short-staffed, our Honda was ready on time and our overall experience was enhanced by the professionalism, warm courtesy, and attention to detail that were shown by Don Preston.

Please pass along our thanks and share this message with the appropriate personnel.

S.S. (Jul 2012)

"I had a sudden problem with my vehicle and things were looked after in a very timely matter with no problems!"

I was very impressed with the service I got from Westwood Honda.
I had a sudden problem with my vehicle and things were looked after in a very timely matter with no problems.
Everyone was very accommodating and I was kept up to date on my vehicle throughout the day which I appreciated.

J.W. (Jul 2012)

"We love our new CRV!"

We love our new CRV !  Smooth ride , spacious, better on gas mileage than the other vehicle we have.  We were trying to make our minds up between a Ford escape and the Honda CRV so we both test drove the vehicles back to back ---- The Honda was the CLEAR winner and we are very happy with our choice!

The over all experience at Westwood Honda was very good !  We both loved having Tony Shung deal with us -- he was extremely knowledgeable about the vehicle and gave some good advise about owning a Honda.  In fact, of all the car salesmen we dealt with -- I would rave about him the most -- being non pushy was the most important quality we enjoyed; but at the same time, he followed up with us about 6 days after we had been in and patiently went over the issues I needed him to review.

D.H. (Jun 2012)

"We actually live in Squamish, BC but are choosing to use Westwood Honda because we think the service is so great!"

I just wanted to tell you personally how great we thought your service was.
We actually live in Squamish, BC but are choosing to use Westwood Honda because we think the service is so great.

A.S. (Jun 2012)

"The fact that the car was delivered to my home and I was allowed to drop it off at the dealership was fantastic!"

My recent service experience was great with Don Preston on your service desk providing the type of service that all businesses should strive to achieve. He kept in touch, advised of any additional findings and when it was determined that my car would not be available until the next day due to lack of a part that they thought they had but didn't, arranging for a loaner car. The fact that the car was delivered to my home and I was allowed to drop it off at the dealership was fantastic.

While I don't get all of my oil changes at your dealership, I have always made it a point of getting major service work, such as the recent timing belt replacement, done at Westwood Honda. Over the years only once did I have to go back and have something readjusted. Getting it right the first time is very important.

Keep up the good work and kudos to Don!

B.M. (Jun 2012)

"They go beyond what is expected and make sure that the customer is satisfied!"

I would like to start off by saying that I have had the best experience with Westwood Honda! The staff are patient and informative. They go beyond what is expected and make sure that the customer is satisfied. I have been to another Honda dealership before Westwood and I have to say what a difference! As soon as we entered Westwood, we were greeted with smiles.
 
Frederick has been amazing . When our tires needed to be polished, a service personell wasn't availabe, so he began polishing the tires himself. When he was going over the technology on our CRV, he was very patient with us and didn't make us feel rushed.
 
Jennifer in the finance office was very nice and explained our financing options to us very carefully and gave us enough

A.R. (Jun 2012)

"Excellent service, very friendly helpful team A+++++++++++!"

Excellent service at Westwood Honda, I would rate them a 10 on everything from the salesman (Hooshy), to the Financial Dept (Jennifer), even the insurance guy was super fast and efficient. Excellent service, very friendly helpful team A+++++++++++.

(I even got the appointment wrong I showed up a day early and they were able to clean out my new car, etc that day!) they didn't make me wait. 
 
A very happy customer.

A.W. (Jun 2012)

"We had a great time buying our car at Westwood Honda!"

We had a great time buying our car at Westwood Honda. Phil was very helpful in helping us choose the car that we wanted and Frank laid out our financing options very well. What we were most impressed with was that we didn't feel pressured into buying anything. Kudos to Phil and Frank for making our car buying experience awesome!

J.C. (Jun 2012)

"My service experience at Westwood Honda has always been exemplary!"

My service experience at Westwood Honda has always been exemplary.  I originally bought my car from Westwood Honda on the recommendation of my mother, J.P., who has had consistently great experiences.  Through her recommendation I also contact Gerald Brown in the service department whenever my car needs service and he provides excellent, personal service.  Gerald goes above and beyond, ensuring that I understand the work being done on my vehicle, the cost involved, and what issues may arise in the future.  He's friendly and inspires confidence that he is being honest and fair with the work being done.  I think this high level of service can only reflect well on future sales, as I know my mother purchased her Civic with a major contributing factor being the personal service, and I'd be very strongly inclined to be a return customer for the same reason in the future.

D.P. (May 2011)

"He always greets me by name and ensures that I am satisfied with the service I received!"

I believe that Gerald does an excellent job.

He always greets me by name and ensures that I am satisfied with the service I received.

I trust his opinion on repairs to my vehicle.

R.H. (May 2012)

"You offer something that is becoming more and more rare, SERVICE!!!"

I have had nothing but positive experiences at Westwood Honda, from the sales and business departments into the service area.  You are all helpful, courteous, kind and knowledgeable.  You offer something that is becoming more and more rare, SERVICE!!!!  If I can rate you higher than a ten I shall do so.

D.B. (May 2012)

"I was extremly happy with the service that I received in Westwood Honda!"

I was extremly happy with the service that I received in Westwood Honda. I highly recommend to everybody shopping for, or buying a car, to visit Westwood Honda. The sale person knowledge was very impressive. He was very professional and I love my new car!!

E.B. (May 2012)

"From the time we walked in to Westwood Honda to the time we drove off in our new CRV there were no games and no hassle!"

I put off buying a new vehicle because I dreaded the process.  What a pleasant surprise it was to actually have it be a good experience.  From the time we walked in to Westwood Honda to the time we drove off in our new CRV there were no games and no hassle. We were not swarmed at the door and when we did meet Dan we found him to be very friendly, knowledgeable and accommodating. We looked at other makes before deciding on the CRV and when it was time to make the deal there was still no games or hassle, just professionalism.  We also found your finance manager (I believe her name is Jennifer) a pleasure to deal with.

The next morning after driving home I went out to look at the gas gauge figuring I would have to head to the gas station before we headed out and was shocked to find a full tank of gas.  That has never happened to me before.

We then got a follow up call from Dan making sure everything was OK.

Thank you To Dan, Jennifer and your whole staff for making our CRV purchase so enjoyable.

H.R. (May 2012)

"I really appreciate the exceptional service I received at Westwood Honda!"

I just wanted to tell you how grateful I am for all your help! As you know, I had a horrible experience at the previous dealership so I really appreciate the exceptional service I received at Westwood Honda! I am very pleased with the car I bought and the service that came with it.

J.B. (Apr 2012)

"One again, they met my (high) expectations!"

I have always enjoyed - and expect - the best quality of service from this dealership. One again, they met my (high) expectations..

J.A. (Apr 2012)

"At no time did we feel any pressure to buy or rush in to a decision!"

My experience with Jamie was excellent.  On our first visit to the dealership, Jamie quickly greeted us and offered assistance, told us about the car, and had us set up for a test drive in no time.  He took the time to review all the features of the Touring edition (we test drove the EX-L) and was very knowledgeable on the ins and outs of the vehicle - Jamie was able to answer all my questions, which from past experience, not all salespeople are able to do.  At no time did we feel any pressure to buy or rush in to a decision.  Jamie is a very personable salesman and we felt very comfortable dealing with him.

E.K. (Apr 2012)

"I felt valued as a customer!"

I'm glad to say that the I had a very positive experience with Westwood Honda when I bought my Civic last week.  I got in touch with Jamie on a Monday and he was able to accomodate my husband & me the following day, which meant a lot to us since Tuesdays are our common free day.  Had he not been able to squeeze us in right way, we probably would have ended up looking elsewhere.  He also took time off his busy schedule to pick me up from my house and take me to your office for the turn-over.  This worked out really well, since I didn't have to worry about how to get the new car home.

We didn't expect to get the car within a week but we did!  Honda made the whole process as stress-free as possible (i.e. retrieving our old information so we can get the loyalty rate of 0.99%;  Frank made sure that I was attended to promptly by the ICBC rep).

Overall, I felt valued as a customer -- something I don't frequently experience here since I moved from the US.  What can I say?  I'm a proud Honda owner!

R.R. (Apr 2012)

"I would love all our cars to be Honda now and I would certainly recommend your dealership to my friends!"

I am a very happy Honda owner. Most importantly, my experience at Westwood Honda was so positive, I would love all our cars to be Honda now and I would certainly recommend your dealership to my friends. I appreciate Hooshy Didehbani professionalism in helping to purchase our car. 10 +++

A.I. (Apr 2012)

"...coming into Westwood Honda was the best thing I ever did!"

After shopping for a new car on and off for over a year, coming into Westwood Honda was the best thing I ever did.

Your staff was what made actually buying a car an enjoyable experience.  There was no pressure by anyone in the organization.  They gave me the information that was required to make a educated decision on my purchase with no pressure to upgrade or buy something that I did not feel valuable.

I would have no trouble recommending Westwood Honda to any of my friends and co-workers. 

Dan Ost was so kind and patient with all of my questions (even the stupid ones).

I look forward to our ongoing relationship as a new Honda Owner!

D.G. (Mar 2012)

"Have already referred some friends!"

I have nothing but great things to say about all of the staff I dealt with at Westwod Honda. Dan Ost was fantastic. Very friendly and listened to exactly what I was looking for. Big Gold Star for Dan!
Mike in the finance department was also great and very thorough. Appreciated the time he took to go over everything.

Colin Case the General Manager was also excellent to deal with.

Thanks, I love my new CRV! Have already referred some friends.

S.N. (Mar 2012)

"I recommend that Peter be given the salesperson of the year award!"

The CRV 2012 is our 4th Honda and that speaks for the experience we have had in the past 25 years. We know we couldn't have gone wrong. I personally had been doing service with Marv Jones for 20 years but switched to Westwood because my job has changed location.

We walked in to Westwood Honda on a weekend and we didn't purchase the car but thought about all the things Peter said to us and returned Monday afternoon to talk to him again.

I recommend that Peter be given the salesperson of the year award.
Peter was an excellent salesperson. We did not feel "ripped off."
Peter did not push us to buy a new car. But he provided us with much info to make an informed decision. When he calculated the dollar value, he wanted to give us the best deal and described the 2011 CRV EX to us as the money could get us that car ( a higher grade? One). We looked at the samples in the parking lot and decided not to because we didn't like the colours not that we didn't like the deal.

I'm glad we didn't go with the 2011 CRV because the 2012 has much to offer especially the bluetooth design. It's a luxury to us to be able to do that in the car.
We went with the LX because we don't need the fansy features of the EX but we went in thinking we liked the EX.

I previously own a 1999 CRV and it's kind of funny that I bought another CRV. How many customers would do that? So, I really can't think of anything to say except, I love my car.

A.L. (Mar 2012)

"I would highly recommend this dealership to anyone looking to purchase a vehicle!"

My experience at Westwood Honda was extremely positive, I have nothing but good things to say about Hooshy, Mel and Mike.The service that was provided was top notch and I would highly recommend this dealership to anyone looking to purchase a vehicle.

R.C. (Mar 2012)

"I would definitely recommend your dealership to family/friends if they were looking for a vehicle!"

Frederick Lau...didn't pressure me into making any quick decisions when I first met him and he encouraged me to test drive a few vehicles to see what I might be comfortable with. He was very helpful and patient explaining the car features, which I appreciated.

Mel Madrazo, the sales manager, was very professional throughout the whole process and kept in contact with me with updates while I was waiting for my car to arrive. He answered all my questions and went out of his way to help me deal with some Scrapit program inquiries. When I first came to the dealership, he made me feel welcomed and encouraged me to look around without being rushed. Mel is definitely a difference maker and always willing to help. If I needed something, he is the guy. Your dealership is very lucky to have him.

Overall, I was satisfied with everything and everyone that I dealt with, including Frank, the manager who I did a good majority of the paperwork with, explained everything and encouraged me to take my time, Mike Strevett who I spoke on the phone with in regards to the Platinum Shield Protection, the cashiers who processed the payments and Frank, the insurance agent.

I would definitely recommend your dealership to family/friends if they were looking for a vehicle.

M.S. (Mar 2012)

"It was a truly wonderful experience!"

It was a truly wonderful experience; all of the staff were extremely professional and pleasant to deal with.
I am making recommendations to friends & family, so look forward to them coming in.
Colin was great to deal with, as was Phil.

J.S. (Mar 2012)

"The service I recieved from your dealership was great!"

The service I recieved from your dealership was great! Provided an easy and stressfree repair and also provided me with a courtsey car with no hassle what so ever. Gerald Brown was the service representative that helped me out. I would like to thank him for also assisting me with another repair that could have only been done at the dealership I purchased the car from originally. He went out of his way to explain the problem to the other dealsership and saved me a trip all the way to Vancouver. I appreciate the great service and flexibility and will come back in the future for service on my car.

N.C. (Mar 2012)

"Frederick...is the best sales person I have been dealt with!"

I hope this explains enough about Fredrick. "He is the best sales person I have been dealt with." Well that's the reason I made a decison to buy a Honda and from Westwood Honda. I will definitely come to him when I need another car and also refer him to my friends.

J.L. (Mar 2012)

"It is always nice to be recognized when I come into Westwood Honda!"

I have been a long term customer of Westwood Honda and since my first purchase of a Del Sol many years ago from you I have now purchased a total of 4 Honda vehicles. It is always nice to be recognized when I come into Westwood Honda and do appreciate being welcomed by Colin and Stu. Don't forget that the service department is also on view and has to also be recognized as an integral of your operation.

C.T. (Feb 2012)

"...Extra credit to Don for his advice!"

I would like to give extra credit to Don for his advice and keeping me apprised of the additional work required due to my not keeping up with regular maintenance, and to the service tech who worked on my car and was able to spend extra time freeing up seized brakes etc to save me the cost of a brake job.

D.F. (Feb 2012)

"I am definitely a very happy customer and will always have Westwood Honda as my first choice for where I take my car for service!"

I just wanted to quickly say it was a delightful experience to be serviced by your service staff last Saturday. The person that helped me was very welcoming, helpful, took the necessary time to explain what he plans on inspecting and what the service team found during the inspections/tests and the corrective actions they took. Plus, I did not make an appointment weeks before and was in need of service quickly.
I was worried I wouldn't be able to get my car serviced in time. Not only did your staff accommodated me somehow, they managed to complete their service within 1 hour (when they estimated it might take 1.5 hours).

I am definitely a very happy customer and will always have Westwood Honda as my first choice for where I take my car for service

M.G. (Feb 2012)

"I have only had positive experiences since I commenced business with Westwood Honda!"

 I can confirm that my leasing experience was a positive one and that I am happy with my new car.

Tony went out of his way to accommodate our needs and the manager also assisted with our purchase, acknowledging the good care we take of our cars.

I can say that I have only had positive experiences since I commenced business with Westwood Honda, all the way from the salesroom to the service department which is particularly helpful! This after-sales service is what has impressed me more than anything at Honda. Everyone in the department goes out of their way to assist and make the experience smooth every time!

I wish everyone at Westwood Honda continued success!

J.C. (Feb 2012)

"All in all I am very happy with the service I receive from Westwood!"

Jamie was fabulous!  I have NO issues with my experience at Westwood Honda.  Actually, it's the first car I've bought at Westwood, but I've had 2 other CR-V's.  ALL of my maintenance has always been with Westwood however I've gone through leasing agencies in the past.  I love the guys in the service department and they recommended Jamie when I asked.  So, all in all I am very happy with the service I receive from Westwood.

D.D. (Jan 2012)

"We would definitely recommend Westwood Honda!"

I am extremely pleased with our recent Honda CRV purchase.  Love the car, going from a VW Golf to a CRV, I am higher up and have lots of space.
 
We would definitely recommend Westwood Honda, I have already told many people how pleased we are with the service that Jamie Fisher gave us.  He is very knowledgeable about the vehicles that he is selling, Jamie's very friendly and made us feel comfortable while negotiating our purchase. 
 
Thanks very much for such a positive experience with our CRV purchase

L.D.B. (Oct 2011)

"I will continue to purchase from Westwood Honda and tell my friends where to purchase the best vehicles from the best people!"

I purchased another vehicle from you this past weekend and I was impressed with the young lady in the business office named Maureen. I purchase from Westwood Honda because of Hooshy and the service I continue to receive but my wife and I were also very happy with the service from Maureen. Thank you for hiring great staff. I will continue to purchase from Westwood Honda and tell my friends where to purchase the best vehicles from the best people.

I.M. (Oct 2011)

"We have always found all the people at Westwood Honda to be friendly and accommodating whether it's the sales, service, reception, or parts department!"

Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 This is our fourth vehicle that we have purchased from Westwood Honda and specifically, Peter Tudhope. Peter is a very personable gentleman, and we have always enjoyed speaking with him even if we weren't in the market for a new car. We bought our first Honda back in 1991 so it's been a few years. We have always found all the people at Westwood Honda to be friendly and accommodating whether it's the sales, service, reception, or parts department. Purchasing a new vehicle is a big event in our lives and as in the past in was made as pleasant as possible thanks to Peter and Maureen (Moe). We look forward to many years of reliable and pleasurable driving in our beautiful, new CRV!

J.L. (Oct 2011)

"I can tell you that you are the class act in the Coquitlam/Port Moody area!"

This is the second car I have purchased from Jamie and I believe the 5 or 6th  that my extended family has purchased from your dealership.  Thus far, we have had a very positive experience!  Before purchasing this vehicle I visited all of the other dealers in the area.  I can tell you that you are the class act in the Coquitlam/Port Moody area.

Regarding my recent purchase, Jamie has been fantastic to work with and so far everyone connected with the purchase has also been great!

I have been discussing my experience with my colleagues at work as an example of a sales process that I hope our company can emulate.  We are not as good as Westwood Honda yet, but hopefully someday we will get there.  If your general manager had time, I would love to talk to them about how the dealership and or Honda makes the sales experience as good as it is. 

In short, very happy customer

R.D. (Oct 2011)

"I have to say that my experience with Phil was hands down, the best of all of them!"

A few months ago I started looking around for my first brand new car.  I have owned a lot of used cars and decided it was time for a brand new one.  I am constantly doing research on all types of cars so I had a good idea of what I was looking for. I need a car thats cheep on gas, reliable, and has affordable monthly payments.  I ended up choosing a 2012 Honda Civic EX.

Along the way, I visited Mazda, Toyota/scion, Nissan, Hyundai, Kia, Ford, Chevy, Chrysler, and of course Honda.  I knew that I didnt want a domestic vehicle but I had to compare.  I have to say that my experience with Phil was hands down, the best of all of them.  Phil didnt try to ram a car down my throat like the other guys, he listened to what i wanted and simply showed me the car.  On the test drive, instead of trying to sell me the car, he just let me drive it. Unlike any other dealership I went into,  I really feel like he let me decide that the car was great for me.  Phil was knowledgeable, informative and friendly.  He turned a normally dreadful experience into a pleasant one.

This is the third Civic that I have owned. I had a 1977 (an inheritance from my grandmother) and 1983 Civic that both had over 300,000 KM on them before they packed it in!  I hope this 9th generation Civic treats me just as well!  Thank you again for the great service.

M.K. (Oct 2011)

"The service at Westwood is bar-none the best!"

We've been to a few Honda dealerships/service departments around and I can honestly say that the service at Westwood is bar-none the best. Not just this time, but always. Don in service helped us out yesterday and he called me a few times with updates on our Oddesey. It was great to have the explanations and details on what was being done to my car as it was being done. Really, really excellent service! Well done!

S.C. (Sep 2011)

"Totally amazing. My wife and I both agree that everyone at Westwood Honda is fantastic!"

Hi Ruth.   Our recent car buying experience was exceptional!  The staff went out of their way for us as we were ending a lease with "Richmond Imports" who were not easy to deal with, too say the least.   Mel and Rick dealt with it so we never had to talk to them.  We have been coming to Westwood Honda for all of our servicing for the past 6 years and have had nothing but exceptional care and attention from the service department.  Stu and Gerald are fantastic to deal with.   We have never had the experience and attention shown to us when purchasing a new vehicle like we have just received from Peter and everyone at Westwood Honda.  We have never had anyone go over everything with us in our new vehicle the way Peter did.  Totally amazing.   My wife and I both agree that everyone at  Westwood Honda is fantastic!  100% fantastic!   Don't change a thing!  Thx.

B.R. (Sep 2011)

"...They even organized a test parking experience in my garage!"

Both Hooshy and Mel were able to answer all my questions and they even organized a test parking experience in my garage as I was not sure if the odyssey would fit.  It made it with inches to spare but that was good enough for me to go ahead with the purchase.

All the other people I dealt with for the paper work were also very good and ensured everything went smoothly.

T.F. (Sep 2011)

"Thank you for making it an enjoyable experience all round!"

The staff there were all very knowledgeable and helpful with finding the right car to fit my needs. My daughter had previously purchased a used Honda from your dealership and felt that I would find the same experience. The salespeople that I dealt with, both Phil and Jamie, let me take my time and were very patient with letting me make my decision. I am completely loving my new car. Thank you for making it an enjoyable experience all round.

J.F. (Sep 2011)

"I felt very proud to be able to tell my story and let them know how much I enjoy dealing with Honda!"

I would like to personally tell you how satisfied I am with the Westwood Honda Service Department. I especially give my two thumbs up to Stu. I seem to deal with him the most and really enjoy talking to him. He explains everything in a manner that I can understand. When i do not understand he is patient in re-explaining himself. (I am not to automobile inclined) Not only is his service professional, he is also very personable. I really enjoy coming in to service my car and have a chance to say 'hello'
 
I am a very satisfied Honda owner and can't wait until I finish school and can upgrade to a newer model Honda. I currently am driving the 2002 Honda CRV :)
 
As a matter of fact I have a small personal story for you that you may appreciate.
 
On Tuesday night I was out to dinner with a party of 8. Somehow we started talking about our vehicles. I know of three people who are very close to me that deal with Chrysler. Two deal with Coquitlam Chrysler and one deals specifically with Maple Ridge Chrysler. These three people have nothing but horror stories to tell about these dealerships and how they lie, cheat, and are just a huge pain to deal with. They could all go on for hours about how they dislike dealing with them! I felt very proud to be able to tell my story and let them know how much I enjoy dealing with Honda and when I walk in to door and Stu recognizes me he says 'Hi Allisha'. Walking into a place where you only go once in a while and they remember your name means a lot!!! Though my friends and family's vehicles are all newer than mine I wouldn't trade them vehicles even if they paid me!!!

A.V. (Aug 2011)

"Our expectations are high; but so is our confidence based on our initial experience with Westwood!"

My wife Jodie and I found our recent experience in dealing with Westwood Honda to be very satisfying and positive. Our salesperson ? Winnie Lee ? was very patient and ensured that each and every question we had ? and I'm afraid there were a lot of them ? were answered fully and clearly.

I would like to single out the Sales Manager, Rick Applegath, for his professionalism, warm and open personality, and his willingness to craft a mutually fair deal. To be more specific, the Honda Odyssey we ultimately ended up leasing was neither the best-priced, nor the most powerful and feature-laden of the ones we looked at; and Honda Canada has a long way to go to make their leasing and finance rates competitive on their mini-vans. That being said, the fact that we did settle on a Honda was a testament to Rick's integrity, trustworthiness, and belief in his product; we concluded that if there were any post-purchase deficiencies that cropped up, then Rick, Winnie and the Westwood team would do whatever it took to make things right with the minimum of fuss and expense. That, in the final analysis, was worth more than a good lease rate or a few extra features. So Honda Canada needs to be particularly appreciative of their commitment and efforts.

There really is nothing that I would say to Westwood that they really need to improve on at the local level; this is the first Honda product we've bought, after a long line of Mercedes-Benz products. Our expectations are high; but so is our confidence based on our initial experience with Westwood.

S.S. (Aug 2011)

"On a scale of 1-10 we would give [Mike] a perfect 10 and even more without hesitation!"

My family (myself, my husband and my daughter) are really happy about our experience at your location.
 
We came in thinking to get a used car of value around $10,000 dollars and went out with a brand new 2011 Honda Civic. All because of Mike. He is the first one who walked to us and greeted us with a big smile when he saw us coming in from the door. He asked us about what we needed and took time to show us more than a few different cars. He is really knowledgeable about your products; super polite and professional. You probably know by our names that we are tough bargainers, we have to admit Mike is even a tougher salesman in a good sense. He is very patient with us during the process. So we walked out believing we got the best deal of the car and service. On a scale of 1-10 we would give him a perfect 10 and even more without hesitation.
 
Kudos to your management for hiring and training your staffs so well. We'll for sure let our relatives and friends know about your location if they want to buy cars.
 
Please let Mike know that we are so happy with our new car and his service. Keep up the good work!!!

R.Z. (Aug 2011)

"I can count on Westwood Honda to maintain my vehicle properly!"

 I brought my CRV in on an emergency basis without an appointment and was very fortunate to be met by Don Preston at your service desk. He immediately responded to my problem by documenting the issues and promised to have the vehicle looked at as soon as possible.
 
He promised to call me as soon as he had news about the problem and did so within 90 minutes. He advised of the mechanical issues and promised to have the work completed by end of the work day. I was very pleased to hear from him 2 hours later advising the car was ready for pickup.
 
Although Westwood Honda is not near my home in Maple Ridge, I will be scheduling all major future work at your facility in the future. I previously was a customer of Marv Jones Honda and had a very bad experience with them last fall. It will be nice to know I can count on Westwood Honda to maintain my vehicle properly in the future.
 
I would like to compliment and thank Don Preston in particular, as well as all who were involved in repairing my vehicle.  Although this is only the second time I have had work done on my vehicle both experiences were very professional and satisfying. Kudos to you and your staff.

G.G. (Aug 2011)

"Thanks for the great experience every time!"

I am always pleased with the the level of service provided by Westwood Honda. I love the pick up and drop off service it saves me from having to bum a ride from a friend. When my car was not ready on time I got a call to let me know that they were running behind. There is nothing more annoying than when you are left in the dark. I appreciated that very much.
I usually deal with Gerald and it always amazes me how he remembers my name. He is efficient, informative and I feel confident that the information I get from him is honest and reliable.
Thanks for the great experience every time.

F.M. (Aug 2011)

"I was very happy with the service that I received at your service centre and have already recommended it to family and friends!"

I was in this past week getting my car serviced and I'd like to compliment you and your staff for on the exceptional customer service that I received.  Specifically, Don, the gentleman at the front desk.  He was friendly, courteous, and very helpful.  When I called to get a quote for the work that was to be completed, he provided me with up front information and made me feel confident that I would be well served at your service department.  When I returned to pick up my car, Don thoroughly explained the work that was done and any upcoming service that I would need to maintain my car.  Even after I noted that I wasn't happy with my experience at another Honda service centre, Don handled my complaint without 'bashing' the other dealership.  I was very happy with the service that I received at your service centre and have already recommended it to family and friends (my parent's will be making an appointment to have their Accord serviced there in the next couple of weeks).  As a manager, you should feel great that you have someone like Don working directly with your clients.  As I see it, he is definitely an asset to your team!

A.V. (Aug 2011)

"Promises are fulfilled exactly as stated or better!"

Based on years of experience in car dealerships, one does not expect the level of friendliness that is delivered by service staff at Westwood Honda. People know who I am and make me feel that I matter to them. Promises are fulfilled exactly as stated or better. I am able to concentrate on work while I wait for my car...the area where the workstations are placed is relatively quiet. The whole experience goes smoothly, on every occasion.

J.C. (Jul 2011)

"We have been a customer with this dealership for 7 years now and the service has always been great!"

We have been a customer with this dealership for 7 years now and the service has always been great. Also we have found the staff to be both courteous and friendly. No doubt the best dealership we have dealt with.

H.B. (Jul 2011)

"I have had excellent service every time I have come to Westwood Honda!"

Always very helpful, very friendly, always giving me updates on what needs to be done and what has been done on my truck.  The price is always what was quoted--No surprises, that's nice. They always had a vehicle for me to get to and from work.  Always informing me on the status of my truck, when it will be ready, how much it will cost and what they have done, explaining everything completed on my truck.  I have had excellent service every time I have come to Westwood Honda -- Thanks

C.D. (Jul 2011)

"It saved me an extra trip back to the dealership and made me really happy!"

I don't recall my service advisor's name from the last visit, however she went out of her way to find the tires I requested in the same day rather than me having to wait for them to be shipped in.  It saved me an extra trip back to the dealership and made me really happy!

L.C. (Jul 2011)

"Your people have put a whole new spin on buying a car from a dealership...we had a good experience all the way around!"

Your people have put a whole new spin on buying a car from a dealership - as late as it was that night and as busy as it was (end of month)  all were chipper and we had a good experience all the way around!  Keep it up - you don't see that very often!  The car is all we expected, and every dent has disappeared - didn't expect them all to go away but do appreciate it, and right up to a full tank of gas.  That was a new experience!

Phil called last night to see how everything was going - and so far so good - if it had to be a used car this one seems to be doing fine, and hopefully it will last me a few years.

Thanks again to all your staff - keep them smiling, it's important!

I.G. (Jul 2011)

"This really was one of my easiest car purchases yet!"

This really was one of my easiest car purchases yet. I already spread kuddos to the whole team, from Peter, to the sales support team, to even the service department. Everybody was very professional and courteous to me.  Westwood is a great place to get a decent car, and I spread the word as often as I can to my friends and co-workers, hopefully they don't get too tired of hearing me.

Thank you once again for being a solid, reliable and customer oriented place to get a car.

P.S. (Jun 2011)

"I have yet to have a bad experience at Westwood!"

Thank you for your email because it gives me an opportunity to rant and rave about Gerald Brown and his partner, (Stu). Back to Gerald, he is a gem, whatever you do make sure you keep him. He is good, I have never posed a query or question to him yet, that I can remember, that he cannot answer or find an answer. Over the years I have dealt with many service people with different auto dealers and Westwood Honda are if not the best they are in the top three. For almost 25 years I worked for the Ministry of Labour, Provincial Apprenticeship Branch and met many people in your industry and had many meetings with the Automobile Retailers Association over the years, so I do have a working knowledge of how difficult it can be to get well trained courteous staff in the service area, they would rather be mechanics. "I have yet to have a bad experience at Westwood, and I know that many customers do not continue to use the service department of the dealerships were they first purchased their vehicle. I will continue to have my Honda Accord at your Service Centre as long as I own it and can afford to do so, with Gerald around that will be no problem. Thanking you and your staff. By the way in case I didn't say this Honda make superb cars especially the Accord like mine.

M.H. (Jun 2011)

"I'm always happy with the service I get at Westwood!"

I'm always happy with the service I get at Westwood. The prices are always reasonable, and I never feel pressure to do any unneeded servicing etc, like I have experienced at other dealerships service departments in the past.

C.G. (Jun 2011)

"Service was professional and really friendly!"

Service was professional and really friendly, I was well explained in advance of all the findings in my car and went through them with Don to see which ones were needed he most.
 
Great people great service.
Thanks

E.M. (Jun 2011)

"Once again we received excellent customer service above and beyond from Stuart!"

Just wanted to let you know that once again we received excellent customer service above and beyond from Stuart. Not only did he recommend and explain the necessary service/ repairs, he researched IPOD adapters for us. When we arrived at 6:00pm to pick up our vehicle he took the time to explain our service to us in detail and suggest an adapter, even though his work hours had ended.

Our immediate family and extended family all drive Honda's, and of course we always recommend Stuart and Westwood Honda.
Our second vehicle is also a Honda with over 300,000  km and we still have it serviced regularly at your dealership because of Stuart's knowledge and excellent customer service skills.

Thanks again for such wonderful service.

R.B. (May 2011)

"I have always had a positive experience whenever I bring my vehicles in for service!"

I have always had a positive experience whenever I bring my vehicles in for service.

There are a few moments that stand out in my mind though.

I would like to single out Destiny, she has been extremely helpful in finding ways to service my car and to save me money.
I was laid off work a year and a half ago and I hadn't brought my car in for a while. When she found out I was not working, she suggested items that could wait, gave me a break on a other items and really went out of her way to help me when I was down. I have never forgotten that, I have since gotten back on my feet but it has been a struggle. The fact that Destiny went above and beyond in helping me when I was down speaks volume about her and Westwood Honda.

In fact, all the service people at Westwood Honda have been excellent. Alan the Assistant Service Manager was the one person who figured out the door seals on my Honda Odyssey was the wrong seal installed for that model. For years, we couldn't get the sliding doors open without someone on the inside pushing and someone on the outside pulling. The first week Alan started, I had my van in and saw firsthand the problem with opening the door and right away he said the seals were probably wrong. Bingo, fixed right away.

D.J. (May 2011)

"`Your dealership is perhaps the most polished, smooth-operating dealership I have yet encountered!"

Just to tell you that Stu Miller and Gerald are awesome service people.  Have trusted Gerald for a  number of years and today had a long talk with Stu.  Had an unexpected hole repaired in one of my tires.  Stu was great - knowledgeable and personable.  Another guy that can be trusted.  I own three Hondas and while they are not the most fashionable-modern looking cars in the world (actually the junk that Chrysler pedals looks the best), they are the best build cars in the world.  If I had the luxury of buying a new car right now, I couldn't decide which Honda I would want.  They are not blessed with leading edge technology that will likely break down and is perhaps too sophisticated for someone like me (e.g. MyFord on the Ford Edge) but the parts are so well made and they last a long time.  People can buy their fancy Mercedes, BMW and even Volkswagen but they are a pain to keep with all the fine adjustments--especially when they get older.  I keep looking elsewhere and Hyundai has some interesting products but I always return to something that I know will last - Honda. Your dealership is perhaps the most polished, smooth-operating dealership I have yet encountered.

D.M. (May 2011)

"Your service staff were friendly, organized and informative!"

I was very happy with the service provided yesterday. Your service staff were friendly, organized and informative. The turnaround time was excellent as was the shuttle service to and from my home.

M.B. (May 2011)

"I was very happy with the service that I received from both Stu and Wayne and that is why I continue to be loyal to Westwood Honda!"

I was very well taken care of (as usual) by Stu and by Wayne.  I did not have an appointment but stopped in to inquire about an issue that I was having and Stu worked with Wayne to accommodate me within ten minutes of my arrival.  As it turned out I was also very close to requiring a minor service which again Stu and Wayne were able to do without notice.
 
I was very happy with the service that I received from both Stu and Wayne and that is why I continue to be loyal to Westwood Honda.

C.K. (Apr 2011)

"Your Honda representatives are the best in the business!"

I have been dealing with the people there for many years!!! I can honestly say that I have never had any negative experiences at your Honda dealership!!
 
Your Honda representatives are the best in the business!! I just had one of my Honda's serviced and at the same time got myself a 2011 brand new Honda Civic SE!! Your entire staff are always so friendly and bend backwards to see that  you are happy with the service and products that you give us!!  I hate to single out individuals but these people on your staff really stands out!  Mr. Colin Case who assited me with the leasing of my new vehicle and Gerald Brown in the service dept !! Kudos to Stu, Alan and the rest of the service staff!!
 
I would not hesitate to give any of these gentlemen my highest recommendation!!
 
Thank you for such a great experience EVERY time I visit you people!
 
Full Marks to all of you!!!!
 

D.C. (Apr 2011)

"I trust them to ensure my vehicle is well-maintained and safe without causing me unnecessary expense!"

I want to express my great appreciation for the service I have received in recent years from Gerald and Stu.  They are the reason I keep coming back to Westwood Honda because I trust them to ensure my vehicle is well-maintained and safe without causing me unnecessary expense. Once again yesterday Gerald provided me with excellent service for which I'm grateful. From a  very satisfied Westwood Honda customer.

K.W.D. (Apr 2011)

"I always feel like your staff do their best to take optimum care of my vehicle!"

I do want to let you know that I got excellent service at my most recent visit to Westwood Honda. I have had the pleasure of working with Stu, Gerald and Alan. I always feel like your staff do their best to take optimum care of my vehicle and help to keep the cost as reasonable as possible. I am proud to be a Honda owner, and the service I get at Westwood is just one of the reasons why.

A.S. (Apr 2011)

"We are very happy with our choice of the place to buy our new car!

I am happy to inform you that the car buying experience at your dealership was the best one I have had so far. Everything went very easily, smoothly, and efficiently, thanks to  Bob House. He is obviously very experienced at his job, and came across as highly knowledgeable about the car we wanted to buy, as well as very helpful and responsive to what we needed and hoped to get. I felt like he went over and above of what his job entails to make sure that we were served and satisfied completely. We are very happy with our choice of the place to buy our new car, as well as with the car we bought, and with the whole buying experience at Westwood Honda.
We are grateful to both Bob and Rick for their friendliness, professionalism, and helpfulness.

N.S. (Apr 2011)

"We would definitely recommend others to buy at your dealership and we would also buy from you again!"

I just want to let you know that my wife and I are happy Honda owners from your dealership.  It was through word of mouth that we stopped in.  From when we met Frederick Lau, we thought he was very professional and trustworthy. He took the time to show us features of the 2011 Honda Civic sedan and he didn't seem at all pushy for just another sale.  As well, we thought the general manageer, Rick Applegath was also professional and trustworthy when we negotiated a final price for the car.  We would definitely recommend others to buy at your dealership and we would also buy from you again.

J.S. (Apr 2011)

"I really like the service. Even over the phone you guys rock!"

Service is one of the things I love about Honda. I was having a weird issue with my car and even though I did not have an appointment until 3pm, I drove down there at 11am and explained my problem to the service team. Gerald took notes of my problem and when I came back at 3pm they already knew what to do. I think Collin was the guy that took care of my car. He was great, he welcomed me with a smile and asked what the issue was. He was very courteous. My car was done in 40 min. While I waited, I even was offered a ride if I didnt want to wait there, I thought that was nice. I really like the service. Even over the phone you guys rock!

J.Q. (Apr 2011)

"Westwood Honda is a fantastic place to buy a car and make a new friend!"

I had the best experience at Westwood Honda.  Hooshy was amazing and very kind.  He is very knowledgeable with the car information.  He was very thorough in explaining on  how the car works and how to take care of the it.

I have never had a more better experience.  I believe that Westwood Honda has the BEST customer service and knows how to sell cars in the most comfortable way and makes their clients feel valued and cared for.

They were very positive and encouraging.  They showed professionalism and outstanding service.  I would recommend Hooshy and Westwood Honda to all my friends.  If anyone I know needs to buy a new car, I would direct all of them to Westwood Honda.  They blew me away with their sales abilities.

Hooshy took the time to get to know what I was looking for and he delivered.  When I left the lot, I felt so happy because I knew he took care of me very well.

Westwood Honda is a fantastic place to buy a car and make a new friend.

M.S. (Mar 2011)

"I experienced what I would define as exceptional service!"

Considering that I had just been in a traumatic accident, purchasing my new CR-V could have been a less than enjoyable experience.   But I found Phil, Donald, Frank and the rest of the team to be very respectful and responsive to my needs.  I had a tight timeline from ICBC (less than one week) and they worked to make it happen for me.  I especially appreciated that they stayed after hours on a Friday evening to make sure all my paperwork was properly completed. 
 
From the first time I set foot in the Westwood Honda dealership, I experienced what I would define as exceptional service compared to what I had previously experienced with another Honda dealership (in Vancouver). 
 
Keep up the great work!

K.D. (Mar 2011)

"Will see Westwood Honda for my next service in about 2000KM!"

My introduction to my Honda has been very recent as I purchased my 2001 Civic last year from a friend. To date it has been a very pleasant experience.  I have only had it in two or three times for service and each time, the cost is reasonable and service very timely. The latest service from yesterday was exceptionally impressive, as the DRL relay was faulty due to intermittent solder connections. It would have been easy, and reasonable, to just replace the relay. For your service staff to go to the trouble of resoldering the connections rather than replacing it, resulting in a cost saving of a $100 to the customer is very impressive.
 
Will see Westwood Honda for my next service in about 2000KM!

B.K. (Mar 2011)

"The standard of service at Westwood Honda is always exemplary!"

The standard of service at Westwood Honda is always exemplary! On this particular visit, I can not praise Alan enough for his clear communication, relaxed approach and efforts on my behalf. I am, as usual, happy with the outcomes.

J.C. (Mar 2011)

"I have only experienced quality reliable work!"

On the desk, Stu always does a great job.  He's a terrific ambassador for Westwood Honda.  He takes the time to explain everything, he's an accomplished service rep who engages the customer in conversation to best understand their wants and needs.  Unfortunately, I never get to meet the people who actually  work on my vehicle; however, I have only experienced quality reliable work - my reason for visiting in the first place.

B.L. (Mar 2011)

"I never felt pressured which I really appreciate!"

I made my deal for my new car with Hooshy.  This is the second car I have bought with his assistance. I like his friendly manner and respectful approach.  I never felt pressured which I really appreciate.  He was knowledgeable and provided me with information that I needed. Another plus for me was that I have received great service from your service department especially from Gerald.  This is my second CRV.

G.S. (Mar 2011)

"Helped us stay within our budget which was a priority for us!"

My husband and I are happy with our recent experience purchasing a car at Westwood Honda.  Jamie was well informed and efficient.  He helped us stay within our budget which was a priority for us.  The paperwork went smoothly.  We hope to enjoy our car for many years.

P.M. (Mar 2011)

"I am proud to be a Honda owner, and the service I get at Westwood is just one of the reasons why!"

I do want to let you know that I got excellent service at my most recent visit to Westwood Honda. I have had the pleasure of working with Stu, Gerald and most recently Alan. I always feel like your staff do their best to take optimum care of my vehicle and help to keep the cost as reasonable as possible. I am proud to be a Honda owner, and the service I get at Westwood is just one of the reasons why.

G.P.D. (Feb 2011)

"I would most definitely be buying my next car at Westwood Honda!"

I am completely satisfied on my recent purchase.  Bob House was a great help from the beginning to the end in showing me all the features of the car.  All of the staff from Bob, to the insurance lady to the guys who clean the car did a wonderful job.  I would most definitely be buying my next car at Westwood Honda.

J.N. (Feb 2011)

"It was Peter's service that made the difference to us!"

Peter Tudhope did an outstanding job.  It is because of him that we came to Westwood Honda even after visiting other dealerships (Honda and otherwise) in our search for the perfect vehicle. It was Peter?s service that made the difference to us.

It is day 2 of our experience with the new CRV and everything is going well ? lots of fun to drive.

L.S. (Feb 2011)

"Your location was recommended to us and we have not been disappointed!"

Just letting you know that the service we receive from your location has been great. Stu Miller is more than helpful and willing to answer any concerns we may have. He was in contact with us about the car and any needed/suggested repairs. We did not feel pressured or harrassed by the conversations. I like to wait until Stu is free to help us.
 
I am looking for a new car and Stu was able to refer a salesperson. He then found him and introduced him to us. I now know someone in the office that will be able to help me.
 
Your location was recommended to us and we have not been disappointed.

C.G. (Feb 2011)

"On the scale you guys are 10 PLUS!"

The whole experience was excellent.
I received an appointment time which was far sooner than I expected and what was convenient for me.
Walked in and was greeted immediately.
The person on the desk was pleasant and he was very helpful.
Left my car and was phoned and told when I could pick it up which was sooner than I had expected.
Was very pleased and satisfied. On the scale you guys are 10 PLUS.

A.S. (Feb 2011)

"We had a wonderful experience with Westwood Honda!"

We had a wonderful experience with Westwood Honda.  My Mom and Dad purchased their car from there and had great things to say so we went there and Bob was wonderful - very knowledgable and friendly and didn't feel pressure so it was great.  Very happy with our new Pilot!

M.Z. (Feb 2011)

"Alan reminds me that I made the right decision in purchasing my vehicle at Westwood Honda!"

I would like to bring to your attention the 'Extraordinary Service' I received this morning from your Alan Wood.  The fact that he is your assistant service manager, already demonstrates to me that you recognize that you have an Associate who is a ?cut above? the rest.  Far too often, you only hear the negative things...but not today!
 
As soon as I walked in the door this morning, I was warmly greeted.  He discussed with me the pros & cons of the service options, and seemed genuinely concerned about saving me some money, rather trying to up-sell additional services.  He advised that the car would be ready at 11:00 AM, and true to his word, I received a call that it would be ready on time.
 
To my surprise and delight, (when the moment of truth arrived), I found that Alan had indeed gone above and beyond!  He had noticed that a specific repair / service should have been covered by the Honda Warranty, and that is exactly what he did.  This too, saved me some money ? and this is something which I greatly appreciate.
 
I too, am in the service industry, (Hotels), and am keenly aware how important good service is; and equally important, how valuable these individuals are to an organization!  Alan is such an individual!
 
Although the experience of buying my vehicle was a little less than it should have been; the service I received today from Alan, reminds me that I made the right decision in purchasing my vehicle at Westwood Honda!
 
Just thought you would like to know when something goes wonderfully right.............
 
Cheers!

T.N. (Jan 2011)

"I live in West Vancouver and travel out to Westwood Honda!"

I live in West Vancouver and travel out to Westwood Honda for the last couple of years because of your service. Your team starting with Mr Miller when you walk in the door is the best and that is what took me there. I was not getting anything close to what I was looking for close to home and I am being nice with those words. Yes I pay a little more at a dealer but it is
done right and done well and I walk away happy.

C.S. (Jan 2011)

"'Uncle Peter' scores a 10+!"

On a scale to 10 "Uncle Peter" Tudhope scores 10+.
The decision to purchase another Accord at your dealership was also based on the overall past performance of your service department.
Gerald in particular, makes an otherwise necessary pit stop, a painless experience.

E.M. (Jan 2011)

"We always get great service at Westwood!"

Just wanted to say we always get great service at Westwood, especially from Stu, friendly, approachable. Really appreciated the ride home and pick up from your driver.
Thanks again!

K.D. (Jan 2011)

"You have earned my business!"

I have recently experienced some great service from your department on a service related issue.  I came there about three months ago with a front headlight bulb problem.  Your staff was excellent.  They were prompt, courteous and attended to my needs immediately.They had the bulb in stock, took the time to replace it for me which for me would have taken a long time to figure out how to remove the wheel cover and your young service technician did it just as he was leaving the door to go home at no charge.  Impressed by the service my wife later returned a battery that we had purchased at a local auto parts dealer, went back to Westwood Honda and  had the service completed.  
 
You have earned my business and will return to Westwood Honda for service work on my vehicle in the future.

T.P. (Jan 2011)

"I was extremely happy with my service at Westwood Honda!"

I was extremely happy with my service at Westwood Honda. I was assisted by Alan and very  much had the impression that he was doing his best to advise me on the best approach for my service needs while also keeping my costs down. He took the time to research my warranty and reduced my invoice significantly. While I was informed that you no longer wash and vacuum cars ? which I initially was disappointed by as I find vacuuming the console and small spaces can be done much better with the tools of a professional ? Alan asked one of your fellows to please do this for me any way. I look forward to continuing our relationship with Westwood Honda. Please extend my thanks to Alan for the time and effort he dedicated to my service experience.

J.R. (Jan 2011)

"The whole experience was excellent!"

The whole experience was excellent.
I received an appointment time which was far sooner than I expected.
Walked in and was greeted immediately.
The person on the desk was pleasant and he was very helpful.
Left my car and was phoned and told when I could pick it up which was sooner than I had expected.
Was very pleased and satisfied.
I hope you would pass this on to your staff as I feel they did a great job and they should be complimented.

A.A. (Jan 2011)

"Everyone is polite and courteous and honest!"

I would like to mention that I am, and always have been, very impressed with your staff. Everyone is polite and courteous and honest. I would like to mention that I live in Maple Ridge and there are other Honda dealerships closer to my home yet I chose to take the time to drive into Port Moody. Also, my car was purchased in Surrey and I was so disappointed with their service I will never go back. My car is still running great but when it?s time to replace it I know where I will go.

J.M. (Jan 2011)

"Thanks for allowing your staff to do what's right!"

After I bought my Certified pre-owned Civic from Westwood Honda, I discovered an issue with the rear tires (their speed rating did not match the front tires and was below the minimum rating specified for the car on the door sticker) .
 
I contacted the original salesman (Phil) and he worked with the service manager to resolve the problem in a very satisfactory manner.
 
I was very pleased with the responsible and professional manner in which this occurred.
 
Thanks for allowing your staff to do what's right.

R.G. (Jan 2011)

"Some of the suggestions that I made a few months ago were acted upon!"

I felt everything went very well this time around. I did notice some of the suggestions that I made a few months ago were acted upon. Way to go!  Both gentlemen I dealt with were very pleasant and accommodating.

P.R. (Dec 2010)

"I am 100% happy with recent and past service experiences!"

I am 100% happy with recent and past service experiences.  Special mention to Gerald and I believe it was Sam to whom I first spoke to when I went in.

T.S. (Dec 2010)

"Sam...is a valuable member of your team!"

I have two Honda (Civic and CRV) and they were not bought at Westwood Honda at the time.  However, once I learned that Sam started to work at Westwood Honda, I immediately switched over my services to be done at Westwood Honda.
 
I had known Sam at Volvo since I owned my Volvo back in 1996.  Sam has always been very helpful, honest, and cheerful.  I enjoy having him as my Service Advisor for almost 15 years now.  He is a valuable member of your team.

P.H. (Dec 2010)

"Everyone I dealt with at Westwood Honda was a pleasure!"

In short everyone i dealt with at Westwood Honda was a pleasure! They were pleasant, fair and very respectful. I'm happy to give them a score of 10.

B.Z. (Dec 2010)

"I was very pleased with my experience!"

I was very pleased with my experience this time.  I had come in on Tuesday to see if I could have my car serviced this week and Stu was able to get me in yesterday morning.  I waited for the repairs and used one of the desks to do some work while I waited.  I had my car serviced promptly and Stu let me know once it was ready as well as covering off any concerns or issues found with the car.
 
I was very happy with the service that I received from Stu and the Team at Westwood Honda.
 
Thanks again!

C.K. (Dec 2010)

"The staff...make you feel like an integral part of the Honda family!"

I only have great things to say about your department and your staff.
I can say with total sincerity that your staff made what looked like a painfully expensive and hopeless situation turn out to be a positive one.
I was faced with enormous costs based on a transmission that never should have quite on me. The projected costs were quite astronomical for a "working stiff" like myself and, quite frankly, had me disappointed with my vehicle. Honda is a name that everyone I know associates with quality and integrity. Everyone I spoke to, who heard about my vehicle repair issues and costs, were quite shocked. "Surly Honda would assist and make this situation right."
Well I know that if it was not for the diligent efforts of Destinie and Alan I would have probably been quite bitter about my experience. Destinie kept me in the loop with the status of my vehicle and the parts required for repair on a daily basis. She also ensured that I had a vehicle at my disposal to get me to all my daily appointments and SIGNIFICANTLY reduced my stress level. Alan (who I am quite familiar with now due to my regular service appointments) has always been the gentleman and always made me feel like a welcome customer that has value whenever I walked in. When I see Alan at the counter I know I will leave a happy customer. Both staff members made me feel that they personalized my situation and were working on my behalf. At the end of the day they assisted me in ways that you do not see ANY OTHER DEALERSHIP step up. I have owned many vehicles over the years and even top end dealerships such as BMW would not go out of their way to do what Honda staff do.
I paid the bill knowing I got the best price that anyone on this planet could have given me! They provided a loaner vehicle to help me get to my appointments and even threw in a free car wash at the end of the day to say "Sorry for your troubles but rest assured we mean it when we say that".
I could easily have saved a few dollars over the years and taken my car for servicing else where. I have heard on more than one occasion, "Hey are you stupid? The dealership ALWAYS charges more than the private mechanics! Why are you not saving a few bucks?" My response is always the same. Honda fixes it right the first time and they treat me right every time. I was in a board room full of manager this morning, who asked about my car troubles (this was an epic event that my peers wanted to hear the end results) and I sang the praises of Honda. MY boss said he was considering buying a very well maintained "used Honda" but was concerned given my recent repair issues. I personally guaranteed the quality of his vehicle AND the performance of Westwood Honda (my boss also lives close to the dealership and will be using their services). The service department manager Sheldon should also be credited for assisting in discounting some of the labour and acknowledging client loyalty.
I would like to give Honda Canada a very huge "thank you" for stepping up, with minimal difficulty, to say "Let us see how we can help you" and ACTUALLY help! When was the last time you saw that from ANY company?
I was impressed with the quality of Honda vehicles before I ever bought one. I am even more impressed with the service of Westwood Honda and what the staff do there to make you feel like an integral part of the Honda family.
I will continue to do my repairs at Westwood Honda for as long as I own a Honda and quite frankly do not see myself owning any other make of vehicle in my life time.
My compliments to the staff at Westwood Honda, and Honda Canada for creating a loyal customer out of me.
I actually look forward to my next visit.
Cheers and all the best!

B.K. (Nov 2010)

"No nonsense stories or explaination like some dealers do!"

I would like to give a two-thumbs up to service advisor Sam Li, dealt with him everytime with the 3 Hondas we have at home. He's always to the point when things need to be done or replaced, no nonsense stories or explaination like some dealers do. Always friendly, never lie to me on promise/ready time, and a good attitude towards his job and customers. If you guys have anything like "service person of the month", he should be up there everytime =)
 

T.D. (Nov 2010)

"The recent experience at Westwood Honda was very positive!"

The recent experience at Westwood Honda was very positive.  We arrived at the pre-assigned appointment time and although the service counter was very busy within seconds Sam was available to assit with the request for the routine service we needed on the car.  The work was completed in less than the originally estimated time, an additional request to Sam for a quotation on the cost of winter tires was provided, the bill provided sufficient details on the work done on the vehicle and included the written cost estimate for snow tires. 
 
The job well done should go to Samul Li, plus the technician that worked on the vehicle (who we never really see) and also the young man that was busy unloading winter tires and arranging them in your showroom.
 
The coffee was good, the waiting area clean and comfortable.  I also noticed you have one or two areas where waiting customers could set-up to work on their lap-top if so desired.  
 
Warmest regards

C.J. (Nov 2010)

"I like knowing that I am not being ripped off!"

My experience was good as per usual. I knew the service was going to be a big one so emailed back and forth with Sheldon about what I needed and didn't need. Since I had front brakes done he told me that the brake portion of the service as well as other parts should be done at a later date. I like knowing that I am not being ripped off. Sheldon was very helpful and honest! Stu in service is also great! Thank you!

J.D. (Nov2010)

"You guys take make dealing with maintenance and repairs as stress free as I can possibly imagine!"

Actually, I would like to recognize your staff for an outstanding job once again. I have brought my little car in three times now, and every time it is easy, and well coordinated. You were able to fit me in with little notice, and were finished well within the time frame you estimated.
 
I also like the friendly nature of your staff both on the phone, and in person. You guys take make dealing with maintenance and repairs as stress free as I can possibly imagine!

Most impressed. Well done.

M.B. (Nov 2010)

"I've been a customer of Westwood Honda since we moved to Vancouver in 1992!"

I've been a customer of Westwood Honda since we moved to Vancouver in 1992.  The service department has always been top notch!
 
This past time around Gerald helped me out - his service was as always - exemplary!  He and all the service staff there should be commended for a job well done each day!
 
For as long as I own a Honda (which will be always), I will be a customer of Westwood Honda, as will my children (now that my son has started to learn on the Civic).
 
Cheers!

D.F. (Nov 2010)

"I have nothing but the highest regard for the staff at Westwood Honda!"

As usual I have nothing but the highest regard for the staff at Westwood Honda, from Gerald at the service desk who always is nothing but the best, to the service guys who do a very good job every time, to the nice lady who I have to pay my bill. Even Jamie the salesman that helped my wife and I to select this car always says hi if I see him when I am in for a service, and the staff are so friendly. When I sometimes get Stu I have had very good service from him also. But and I must say this it?s the car, without this car I would never have met so many nice friendly people, Westwood Honda has some wonderful staff and Honda Canada need to know that.

M.H. (Nov 2010)

"Great Job Stu!"

Everything was great. Stu does a very fine job of making the service experiences understood and painless. I appreciate his knowledge and happy spirit.

B.H. (Aug 2010)

"A great experience all round!"

My experience when I brought my car in for a regular service was excellent. I was a bit late and when I called to let them know they let
reassured me that it wouldn't be a problem. When I did arrive I was served immediately and the service took less time than I was told it may take - a great experience all round.

P.G. (Nov 2010)

"We have always been very satisfied with the service and it's one one off the reasons we keep coming back!"

We have been customers at Westwood Honda for many years. [25] Colin can vouch for that. We have always been very satisfied with the service and it's one one off the reasons we keep coming back. Throughout the years we have seen many people come and go. That sometimes is not that great, because you do get used to the same people. But Gerald is always GREAT! He does go that extra mile and we really do appreciate that, and there of course is Colin Case, whom we really trust. So thanks for the great service.

J.S. & R.S. (Oct 2010)

"They made us feel at home!"

We have dealt with other car dealers before. Over the years that we own a car which we purchased from car dealers of various car models, makes or types, we always made it a point to consider how a Sales agent would approach us when trying to sell us his product. To us, the way of uproach to a potential client is very important and a priority factor in making purchase decision.

This is our first time ever to deal with a Honda dealership and we're very impressed with the way the Westwood Staff has treated us. They made us feel at home, conversing with us on a personal level, cracking jokes, and yet very businesslike in talking to us about their product.

We were particularly impressed with a certain Jeffrey Masigan and the Manager by the name of Mel Madrazo. These gentlemen went an extra mile to make us feel as comfortable as we can be in dealing with them while we were there, very genuine with their feelings. Our hats off to these guys. We went to your Car dealership with a 55 to 45 chance of purchasing a car. After dealing with these gentlemen, it became 100 to 0 chance of buying one. We have never been treated so very respected and special by any Sales Staff.

We'd like to deal with these gentlemen again in the near future, when we buy our next Honda.

We wish all car dealerships have more staff like Jeffrey and Mel.
Congratulations for having them on your Staff. They certainly make a difference.

Again, many thanks.

D.C. (Oct 2010)

"We found it quite refreshing to meet and speak with Winnie Lee!"

Over the last few weeks we have visited numerous dealerships and spoke with several sales people.

When we stopped in at Westwood Honda we found it quite refreshing to meet and speak with Winnie Lee.

I especially felt quite comfortable to talk to her.

Her courteous, informative and professional manner was much appreciated.

We thank her for her assistance in purchasing our new car and wish her continued success.

P.M. (Oct 2010)

"Great representatives of Honda service!"

I would like to say that the service I receive from your service department employees is always a positive experience. I am treated respectfully and the work on my car is done well and in a timely fashion. Sam is usually the team member that I speak with, but I have also been helped by others. I think they all do their jobs well and deserve recognition for being great representatives of Honda service.
 
Keep up the great work.

G.P. (Oct 2010)

"The service was great!"

The service was great. I appreciated the fact that your team did what they could to keep down the cost, it seems like a reflection of honesty.  Also the courtesy car was very helpful. Also on my previous service although the job was booked too late in the day for the mechanics to complete the job they stayed and finished anyway as it was promised when I made the appointment.  I also found the courtesy drivers very helpful and good company also.

R.J. (Oct 2010)

"Your staff are truly concerned with your customers and their time!"

All to often you probably only hear from customers when something doesn't go right.
 
I wanted to thank both Don and Sam. What keeps me coming back to Westwood Honda is that I can really see that you and your staff are truly concerned with your customers and their time. I have a very busy schedule but you guys always manage to get me in and out on time as promised and I see how hard you guys work to ensure that the job is performed in a timely fashion. Both Don and Sam were excellent in getting the job done on time and providing me updates as it was performed.
 
Having said that, your technicians still somehow managed to perform their visual inspections and I'm glad they did because they found a problem with my car that needed immediate attention, that being the broken sway bar link. Thanks again!!!

M.T. (Oct 2010)

"Recently purchased a Honda Pilot...a huge selling factor for me was wanting to remain a customer!"

I have been having my car serviced at Westwood Honda for many years now and have dealt with Gerald quite a few times. I would like to mention what a great job he does. He is always friendly, polite, helpful, and seems very knowledgeable. I have never had any problems with the service done on my car either.

Kudos from me for a job well done!!

I also recently purchased a Honda Pilot from your dealership, and a huge selling factor for me was wanting to remain a customer of your service department. Bob House did a great job, as well as the rest of the staff.

L.M. (Oct 2010)

"Always received reliable and conscientious service at Westwood Honda!"

I have always received reliable and conscientious service at Westwood Honda. The work and inspections done on my 04 Civic leave me with peace of mind on the road.

Sam helped me go through the work order and was very patient when I struggled to remember the little things that needed looking at. He researched my cars service record to check that the correct service was being done and after service was complete brought my car to the front for my convenience. Much appreciated.

Brian's calm and competent manner made the shuttle ride to and from my home a comfortable one.

All the staff I encounter at Westwood have been pleasant and professional in their customer service approach.

The people at Honda keep me coming back. You've never let me down.

B.A. (Oct 2010)

"I go out of my way to take my car to Westwood!"

The last 2 service visits I have dealt with Alan.  He is great to deal with and will ask for him again next time I have to come in. 
 
I actually live within walking distance from Marv Jones Honda and I go out of my way to take my car to Westwood because of how the service department has treated me in the past.  Always helpful and I don't feel like I'm getting ripped off and being asked to do things to my car that are not needed.

N.P. (Oct 2010)

"Gerald is an absolute gem!"

Gerald is an absolute gem! He is always so helpful and friendly and goes the extra mile. As an Employment Counsellor, I notice when service is especially good or especially bad. Fortunately for Westwood Honda, Gerald is a wonderful ambassador and makes a great impression.  You have an excellent employee in Gerald.

Keep up the good work.

L.K. (Oct 2010)

"He knows me by my first name as soon as I walk in the door and I love that!"

All is well, as it always is when I come to Westwood Honda.
 
Rob B. was my contact for a long time, and he never missed a beat. His service was second to none. I was worried that I'd never get service like that when he left. Since then Gerald has taken care of my car and he's just as efficient and has a great sense of humour. Even though I don't bring my car in all that often, he knows me by my first name as soon as I walk in the door and I love that. He's so knowledgeable and even though I KNOW ZERO about my engine, he never talks down to me and explains everything so thoroughly.
 
So Kudos to Gerald (clap clap clap clap)

L.R. (Oct 2010)

"The waiting lounge was great as I was able to do some work while I waited!"

It was a pleasure dealing with Honda. I found the staff extremely courteous and helpful.

The waiting lounge was great as I was able to do some work while I waited.  When I was informed that my car was ready and waiting,
I felt respected and appreciated as it was completed in the estimated time frame.

Thank You

L.S. (Oct 2010)

"Service staff are by far the best of the best I have experienced!"

Your entire service staff are by far the best of the best I have experienced. This was my first Honda purchase and I will return to Westwood without a doubt.  Service member Stu should be recognized for his remarkable customer service skills. You've got a wonderful bunch of people there.

C.D. (Sep 2010)

"Alans service was extraordinary!"

I was impressed with my service handling a few weeks ago when I visited the Westwood Honda service dept.  But with my recent servicing a few days ago, I am even more impressed. 
 
While I appreciate that many service reps at Westwood Honda are good, Alan's service was extraordinary in making sure my repair was handled efficiently and effectively.

I also wanted to  thank your van drivers, Brian and Harrison, for their courtesy in providing me with rides to and from work when my car was being serviced.  They are both good drivers and very "user-friendly" people.
 
KUDOS, all around.

T.A. (Sep 2010)

"Gerald...I think this fellow is the best of the best!"

Just to let you know a little about myself, I have owned a operated a chain of caffes. I contribute my successes to hiring the right people that offer top notch customer service. From booking the appointment to paying my bill....your staff is awesome. Not only do you have my service business..I would not hesitate in buying another Honda when the time comes..Special mention has to go to Gerald. I think this fellow is the best of the best..in fact, I think he should actually sell vehicles..maybe  one day a week..It is rare to come upon a person who is a natural when it comes to taking care of the needs of others...

J.A. (Sep 2010)

"Everyone at Westwood is so friendly!"

Bob is an excellent Sales Person. I would highly recommend him to anyone of my friends. He is extremely knowledgeable about cars and the product he is selling. The first time we met him was about 2 months ago. We came back to him because we trusted him. He wasn't available the second time we came back, so his Partner Tony helped us out. Tony is knowledgeable also and very helpful. Both were not pushy. Everyone at Westwood is so friendly. We enjoy coming to the dealership and feel we can trust everyone.

V.D. (Sep 2010)

"Dealing with Westwood Honda since 1987!"

As usual, great job. The service was an oil change with a check over of my daughter's 1991 Honda Civic (she lives in Victoria, but we still have the car serviced through Westwood Honda, whenever she comes over).  We have been dealing with Westwood Honda since 1987.
 
Gerald spoke to my wife and gave her the confidence that the car is still going strong (220,000+ km), but the battery is going to need replacement before the cold winter, so we did that as well even though the winters in Victoria aren't that cold.
 
Car was ready on time and the courtesy service provided is excellent.

D.L. (Sep 2010)

"Alan Wood...Sweet, funny and a pro through and through!"

Thanks for the opportunity to provide feedback. Your team did a super job but then they always do.
 
Just to put it into context, I've moved to Vancouver (off Marine Dr near the Knight St Bridge) but I still make the enjoyable drive out to your service shop in Port Moody because I trust and really like your team. There's a Honda dealership about 10 or so minutes west of my home but the Westwood crew is tops and I will continue to make you folks my go-to service team.
 
A particular shout out to Alan Wood at the service desk. Sweet, funny and a pro through and through.
 
All good. Thanks to you and all the members of the Westwood team. Even the cashier was really nice when she hit me up for $500+!

W.S. (Sep 2010)

"Very helpful and kept me well informed!"

My 2008 Honda Civic recently had to get its starter replaced at low kilometers (42,000); unfortunately because I bought it used the warranty ran out on Jan 2007. However, I managed to get in contact with Honda relations/customer service . They understood my frustrations and out of good will paid for the starter. This was very much appreciated due to the fact that I'm a full time nursing student and don't have a lot of extra money lying around.

I would also like to especially thank Stu and Gerald! They were both very helpful and kept me well informed.

Thank you

N.T. (Sep 2010)

"Fast/pleasant and as always efficient!"

I took my Honda Civic in yesterday for B Maintenance.
 
Your staff were fast/pleasant and as always efficient.
It will be my pleasure to send a positive response to Honda Canada's survey.
 
Thank you

N.N. (Sep 2010)

"Gerald was very helpful!"

All went really well, Gerald was very helpful and as always very clear on what needs to be done.

T.K. (Sep 2010)

"Always very happy with the service!"

We are always very happy with the service and work that Westwood Honda provides us...We bought our Pilot there and have been very happy with it and the service people who regularly work on the truck...

T.B. (Sep 2010)

"Everything and everybody was great!"

Everything and everybody was great as usual and that is why I have had all my service work on my 2003 Accord done at Westwood Honda.

 

Keep up the good work.

H.R. (Aug 2010)

"10 out of 10!"

Service at Westwood Honda is a 10/10. Stu and the crew are great and I would always maintain owning a Honda vehicle because of that. I tell everyone that has, or is thinking of owning a Honda about your great service.

J.S. (Aug 2010)

"Service has always been excellent!"

We have been at this Honda Dealership for many years, as your record should show. We (my wife and I) have never been disappointed. Service has always been excellent. Most of the time I was attended to by Gerald Brown just because he was available but we have dealt with the others as well. Your team seems quite consistent as far as client service is concerned. 

On a scale of 1-10,  it is at least a 9.

H.H. (Jun 2010)

"I love my new Honda!"

Colin, I just wanted to send you a thank you note. I was very impressed with all your staff. Everybody was very kind and professional. I love my new car and I'll have many years of enjoyment with it. I will not hesitate recommending your dealership to anyone I know who is looking for a new car. Please extend my thanks to all your staff involved.

M.R. (Dec 2009)

"I would rate your service at an 11+ if I could!"

I would rate your service at an 11+ if I could, very happy with Jamie professionalism, he has that personable personality to make him a successful car salesman. He shows he cares. I have only good things to say about my experience with Jamie and your car dealership in general. So thank you, I love love my new car.

G.G. (Sept. 2012)